Chief, Global Digital Workplace & Employee Experience

Ralph Lauren Corporation; Nutley (NJ); On-site; USD 210,000 - 260,000; Full time

Job summary

Ralph Lauren Corporation seeks a seasoned Head of Global Digital Workplace & Employee Experience to define and deliver the global strategy for workplace technology and employee digital experience. You will lead modernization across end-user computing, collaboration platforms, devices, and support services, partnering with technology and business leaders to enable productive employees worldwide.

The role requires strategic leadership, technical depth, and a focus on data-driven improvements, with

Qualifications

• 15+ years of progressive IT leadership experience across infrastructure, operations, cloud, end-user computing, or digital workplace.
• Experience leading large-scale digital workplace modernization and service transformation initiatives in global organizations.
• Deep knowledge of end-user computing, endpoint management, collaboration platforms, and ITIL-based operations.
• Strong understanding of digital employee experience practices, telemetry, and journey analytics.
• Experience supporting technology in distributed and retail environments, including store systems and devices.
• Proven ability to manage vendors, outsourcing relationships, SLAs, and governance.

Responsibilities

• Develop and execute the global digital workplace and employee experience strategy aligned with Infrastructure and Technology priorities.
• Lead workplace technology capabilities including end-user computing, endpoint management, collaboration platforms, and service desk integration.
• Drive modernization to improve reliability, usability, productivity, and employee experience.
• Establish global standards, testing protocols, readiness plans, and support models for high-visibility events.
• Define and advance the digital employee experience strategy using analytics and proactive support.
• Identify opportunities to leverage AI and automation to enhance productivity and service quality.
• Oversee global service delivery, incident response, changes, SLAs, and ITIL governance.
• Lead and develop global teams and manage strategic vendors and budgets.

Skills

IT leadership

End-user computing

Digital workplace

Automation

AI / Copilot

Vendor management

ITIL

Education

Bachelor's degree or higher

Tools

Microsoft 365

Intune

Autopilot

SCCM

Nexthink

ControlUp

LogicMonitor

Job description

Ralph Lauren Corporation seeks a seasoned Head of Global Digital Workplace & Employee Experience to define and deliver the global strategy for workplace technology and employee digital experience. You will lead modernization across end-user computing, collaboration platforms, devices, and support services, partnering with technology and business leaders to enable productive employees worldwide.

The role requires strategic leadership, technical depth, and a focus on data-driven improvements, with