Head of Digital Employee Experience

Ralph Lauren Corporation; Nutley (NJ); On-site; USD 210,000 - 260,000; Full time

Job summary

Ralph Lauren Corporation seeks a seasoned Head of Global Digital Workplace & Employee Experience to define and deliver the global strategy for workplace technology and employee digital experience. You will lead modernization across end-user computing, collaboration platforms, devices, and support services, partnering with technology and business leaders to enable productive employees worldwide.

The role requires strategic leadership, technical depth, and a focus on data-driven improvements, with

Qualifications

• 15+ years of progressive IT leadership experience across infrastructure, operations, cloud, end-user computing, or digital workplace.
• Experience leading large-scale digital workplace modernization and service transformation initiatives in global organizations.
• Deep knowledge of end-user computing, endpoint management, collaboration platforms, and ITIL-based operations.
• Strong understanding of digital employee experience practices, telemetry, and journey analytics.
• Experience supporting technology in distributed and retail environments, including store systems and devices.
• Proven ability to manage vendors, outsourcing relationships, SLAs, and governance.

Responsibilities

• Develop and execute the global digital workplace and employee experience strategy aligned with Infrastructure and Technology priorities.
• Lead workplace technology capabilities including end-user computing, endpoint management, collaboration platforms, and service desk integration.
• Drive modernization to improve reliability, usability, productivity, and employee experience.
• Establish global standards, testing protocols, readiness plans, and support models for high-visibility events.
• Define and advance the digital employee experience strategy using analytics and proactive support.
• Identify opportunities to leverage AI and automation to enhance productivity and service quality.
• Oversee global service delivery, incident response, changes, SLAs, and ITIL governance.
• Lead and develop global teams and manage strategic vendors and budgets.

Skills

IT leadership

End-user computing

Digital workplace

Automation

AI / Copilot

Vendor management

ITIL

Education

Bachelor's degree or higher

Tools

Microsoft 365

Intune

Autopilot

SCCM

Nexthink

ControlUp

LogicMonitor

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

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The Head of Global Digital Workplace & Employee Experience is responsible for defining and delivering the global strategy for workplace technology and employee digital experience. Reporting to the Head of Infrastructure, this role will lead the modernization, delivery, and ongoing optimization of end-user computing, collaboration platforms, endpoint services, workplace technologies, and related support capabilities across corporate, retail, and distribution environments. This leader will partner closely with Technology and business leaders to create a secure, reliable, and intuitive digital workplace that enables employee productivity and supports evolving business needs. The role requires a strong combination of strategic leadership, technical expertise, operational discipline, and employee-centric thinking, with responsibility for driving continuous improvement through data, automation, AI-enabled capabilities, and effective service management.

• Develop and execute the global digital workplace and employee experience strategy and roadmap in alignment with broader Infrastructure and Technology priorities.
• Lead workplace technology capabilities including end-user computing, endpoint management, mobile devices, Mac and PC environments, collaboration platforms, audiovisual and meeting room technology, retail devices, and service desk integration.
• Drive modernization and continuous improvement across workplace platforms and services to improve reliability, usability, productivity, and the overall employee technology experience.
• Establish and maintain global standards, testing protocols, readiness plans, and support models for collaboration technologies supporting Board meetings, executive leadership meetings, earnings calls, town halls, shareholder meetings, and other high-visibility events.
• Define and advance the digital employee experience strategy using telemetry, employee sentiment, adoption metrics, NPS, journey analytics, proactive support, self-service, and continuous improvement practices.
• Identify and scale opportunities to leverage AI, automation, Copilot, virtual assistants, enterprise search, workflow orchestration, and self-healing capabilities to enhance employee productivity and service quality.
• Oversee global service delivery and operational performance, including incident response, change control, SLAs, KPIs, dashboards, and ITIL-aligned service governance.
• Lead and develop global teams while fostering accountability, collaboration, continuous improvement, and a strong service-oriented culture.
• Manage strategic vendors and managed service providers, ensuring appropriate governance, service performance, cost optimization, security, compliance, and accountability.
• Partner across Infrastructure, Security, Enterprise Architecture, business functions, and other Technology teams to ensure workplace solutions are scalable, secure, resilient, and aligned with enterprise standards.
• Provide leadership and oversight for workplace technology supporting retail environments, including store systems, connectivity, devices, collaboration tools, and distributed support models.
• Manage associated budgets, investments, technology roadmaps, vendor relationships, and financial priorities with disciplined focus on business value and operational efficiency.
• Establish meaningful performance measures and governance practices that increase visibility into service quality, technology adoption, employee experience, operational health, and opportunities for improvement.

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• 15+ years of progressive IT leadership experience, including 8+ years in senior leadership roles across infrastructure, operations, cloud, end-user computing, digital workplace, employee experience, or service delivery.
• Demonstrated experience leading large-scale digital workplace, endpoint, collaboration, infrastructure modernization, automation, and service transformation initiatives within complex global organizations.
• Deep knowledge of end-user computing, endpoint management, mobile device management, collaboration platforms, enterprise services, service management, and ITIL-based operations.
• Strong understanding of digital employee experience practices, including telemetry, employee sentiment, journey analytics, adoption measurement, NPS, proactive support, self-service, and continuous improvement.
• Experience supporting technology within distributed and retail environments, including store systems, devices, connectivity, and support models.
• Experience with workplace technology platforms and ecosystems such as Microsoft 365, Teams, Intune, Autopilot, SCCM, Nexthink, ControlUp, and LogicMonitor, as well as strategic technology and service partners.
• Practical experience applying AI and automation capabilities to improve employee productivity, service delivery, operating efficiency, and user experience.
• Proven experience managing strategic vendors, outsourcing relationships, managed services, SLAs, contract governance, and service performance.