Chief Experience Officer- Assisted Living

Chapters Living of Canton; Canton (GA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Flexible Spending Accounts

Employee Assistance Program

Generous Paid Time Off Package

Bonus & Incentive Opportunities

Benefits start the first of the month

Job summary

Chapters Living of Canton is seeking an Executive Leader to oversee the day-to-day operations of our Canton community and guide strategic goals. You will work closely with the care team to ensure outstanding resident care, safety, and well-being while driving financial performance.

The role requires at least 3 years of healthcare leadership experience, a valid Assisted Living Administrator Certification, and a proven ability to collaborate across teams.

Qualifications

• Minimum of 3 years leadership experience in healthcare, preferably in assisted living or skilled nursing.
• Strong strategic thinking with ability to translate ideas into actionable plans.
• Excellent communication, interpersonal, and relationship-building skills.
• Experience collaborating cross-functionally with diverse teams.
• Experience with data analysis and customer experience metrics.
• Passion for delivering exceptional experiences to customers and a commitment to excellence.
• Creative, innovative thinker who drives results.

Responsibilities

• Oversee day-to-day operations of the community.
• Provide visionary leadership and set strategic goals.
• Uphold high standards of resident care with care team.
• Oversee hiring, onboarding, training, coaching, and mentorship.
• Ensure compliance with federal, state, and local regulations.
• Foster communication with residents, families, physicians.
• Manage budgets and financial performance.
• Develop relationships with local healthcare providers.

Skills

Leadership experience

Strategic thinking

Communication skills

Cross-functional collaboration

Data analysis

Customer experience metrics

Creativity & innovation

Education

Assisted Living Administrator Certification

Job description

Description

Responsibilities:

• Ensure the efficient and effective day-to-day operations of the community.
• Provide visionary leadership to the community, setting and implementing strategic goals and objectives.
• Uphold high standards of resident care, working closely with the care team to provide and promote the health, safety, and well-being of residents.
• Oversee hiring, orientation, ongoing training, coaching, and mentorship to community leaders and associates.
• Ensure compliance with all federal, state, and local regulations.
• Foster effective communication and collaboration with associates, residents, families, and physicians.
• Manage budgets and financial performance to ensure the community's financial success.
• Develop and maintain relationships with local healthcare providers and other community resources.

Requirements

Licensure/Certification Requirements:

• Assisted Living Administrator Certification is required

Requirements:

• Minimum of 3 years leadership experience in a healthcare setting, preferably in assisted living, skilled nursing, or a related field is required.
• Strong strategic thinking and planning skills, with the ability to translate ideas into actionable plans.
• Excellent communication, interpersonal, and relationship-building skills.
• Demonstrated ability to work collaboratively and cross-functionally with various teams and stakeholders.
• Experience with data analysis, customer feedback, and customer experience metrics.
• Passion for delivering exceptional experiences to customers and a commitment to excellence.
• Ability to think creatively, innovatively, and outside the box to drive results.

Our Commitment to You – Executive Benefits at Chapters Living:

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Flexible Spending Accounts (FSA/HSA/Dependent Care)
• Employee Assistance Program (EAP) when enrolled in medical plan
• Generous Paid Time Off Package
• Bonus & Incentive Opportunities
• Benefits start the first of the month following your hire date!