VP, Client Success & Enterprise Growth

Carenet-Health-; San Antonio (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

Carenet Health is seeking a VP of Client Success in San Antonio to lead enterprise retention, drive expansions, and create long-term customer value across multiple client portfolios.

The role partners with Sales, Operations, Product, and executive leadership to align customer strategy with growth objectives, overseeing governance, talent strategy, and commercial discipline to strengthen client partnerships and Net Revenue Retention.

Qualifications

• 15+ years of progressive experience in Client Success, Customer Experience, or related fields with executive leadership responsibility.
• Proven success leading large-scale customer organizations with revenue accountability in a BPO or similar environment.
• Demonstrated ability to deliver retention, expansion, and customer value outcomes across enterprise portfolios.
• Strong commercial, financial, and operational leadership capabilities.

Responsibilities

• Leads the Client Success organization with accountability for customer retention, account growth, and overall client success.
• Develops and executes enterprise Client Success strategies aligned with business growth and customer lifetime value.
• Partners with Sales to establish governance, strengthen account planning, and drive revenue growth within existing clients.
• Oversees customer portfolio performance, including renewals, health, adoption, pricing optimization, and expansion opportunities.
• Builds scalable Client Success processes, operating standards, and cross-functional collaboration with Product, Operations, Finance, and executive leadership.
• Leads executive client relationships, strategic account governance, and long-term partnership planning.

Skills

Executive leadership

Client Success

Revenue growth

Retention strategy

Strategic planning

Negotiation skills

Team development

Education

Bachelor's degree

Master's degree preferred

Job description

Carenet Health is seeking a VP of Client Success in San Antonio to lead enterprise retention, drive expansions, and create long-term customer value across multiple client portfolios.

The role partners with Sales, Operations, Product, and executive leadership to align customer strategy with growth objectives, overseeing governance, talent strategy, and commercial discipline to strengthen client partnerships and Net Revenue Retention.