Group Vice President, Client Success

Progyny, Inc.; Missouri; On-site; USD 205,000 - 220,000; Full time

Benefits offered by this job

Paid family and parental leave

Health, dental, vision, and life insurance

401(k) plan with company match

Paid time off and sick leave

Learning and development programs

Job summary

A leading women's health solutions company in Missouri seeks a Group Vice President to oversee strategic client success operations. The ideal candidate will have over 15 years of client-facing leadership experience in healthcare technology and a proven track record of managing significant client portfolios. The role includes driving revenue growth, operational excellence, and team leadership while ensuring an exceptional client experience.

Qualifications

• 15+ years of experience in client-facing leadership roles, ideally within healthcare technology.
• Successful management of large client portfolios that drive company revenue.
• Experience in building and leading high-performing teams.

Responsibilities

• Set vision for Client Success team and align strategies with company objectives.
• Lead, mentor, and enhance a team of client success professionals.
• Act as executive sponsor for large accounts and engage with C-suite clients.

Skills

Client-facing leadership

Strong executive presence

Communication skills

Strategic account management

Job description

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Role Overview

The Group Vice President (GVP) leads the National Market Client Success portfolio, overseeing our largest and most strategic clients—those with over 8,000 lives, including Jumbo, Tier 1, and Tier 2 segments. This sizeable portfolio makes this role critical to the health and growth of the business.

The GVP will lead a team of approximately 20 client success professionals (including 5 direct reports) and serve as executive sponsor across multiple accounts. The leader will shape strategic direction, ensure excellence in client experience, drive renewals and upsell opportunities, and position our solutions as indispensable to clients in a competitive and evolving industry.

What You’ll Do

• Strategic Leadership: Set the vision and direction for the National Market Client Success team, ensuring strategies align with overall company objectives and revenue goals.
• Team Leadership & Development: Lead, mentor, and inspire a team of ~20, including 5 direct reports, fostering a culture of accountability, collaboration, and high performance.
• Client Sponsorship: Act as executive sponsor for multiple large accounts, strengthening C-level relationships, influencing client strategies, and ensuring successful renewals and expansions.
• Revenue Growth: Partner with Sales, Product, and Operations to identify and execute upsell and cross-sell opportunities, maximizing client lifetime value.
• Operational Excellence: Establish scalable processes and best practices to manage a large, complex book of business efficiently in a fast-paced, high-growth environment.
• Market Insight: Stay ahead of market trends and competitive dynamics, shaping strategies that position the company as the partner of choice for enterprise clients.
• Risk Management: Anticipate risks in client relationships and market shifts, proactively driving solutions that safeguard and expand business.

About You

• Proven experience (15+ years) in client-facing leadership roles, ideally within healthcare technology, benefits, or adjacent industries.
• Demonstrated success leading large client portfolios that drive the majority of company revenue.
• Track record of building and leading high-performing teams in complex, growth-oriented organizations.
• Strong executive presence with the ability to engage confidently at the C-suite level and influence client decision-making.
• Deep understanding of enterprise client needs, with the ability to drive strategic account management and renewal/upsell strategies.
• Entrepreneurial mindset with a willingness to roll up sleeves, operate at both the strategic and tactical levels, and thrive in an evolving environment.
• Excellent communication, collaboration, and stakeholder management skills.

Location & Employment

This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.

About Progyny

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women’s health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.

Our perks

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
• Menopause and midlife care
• Health, dental, vision and life insurance options for employees and family
• Free in-person, virtual and text-based mental health and wellness support
• Paid time off, including vacation, sick leave, personal days and summer flex time
• Company equity
• Bonus program
• 401(k) plan with company match
• Access to on-demand legal and financial advice
• Learning and development programs to help you grow professionally and a mentorship program
• Company social events to include annual volunteer day and donation matching
• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

Compensation

In compliance with New York City’s Wage Transparency Law, the annual salary range for NYC-based applicants is $205,000 - $220,000. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Equal Opportunity Statement

Progyny is an Equal Opportunity and affirmative action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e‑mail to [e-mail].