Chief Donor Data, Operations & Tech Strategy Lead

Jobtailor; Washington (District of Columbia); On-site; USD 180,000 - 240,000; Full time

Job summary

Planned Parenthood Federation of America seeks a senior leader to guide fundraising technology and data strategy. You will integrate development tech, data, and operations, establishing governance and reporting to support enterprise donor strategies and forecasts.

You will lead a ~62-person team, drive data modernization, and partner with senior executives to enable scalable fundraising programs and affiliate collaboration across federated networks.

Qualifications

• Minimum 20 years of experience in fundraising operations.
• At least eight years in a senior leadership role within a large, complex nonprofit.
• Experience in federated, multi-entity, membership, affiliate, or similarly complex organizational structures strongly preferred.
• Ability to translate complex data sets into actionable fundraising strategies and executive-level reporting.
• Leadership experience in master data management, data governance, data operations, data privacy, and compliance reporting.
• Expertise in complex marketing or fundraising technology stacks, including CRM systems such as Salesforce, data warehouses, customer data platforms, digital marketing platforms, business intelligence tools, payment processors, and third-party fundraising platform integrations.
• Ability to build alliances with peer leaders and navigate finance and legal stakeholders.
• Track record managing large-scale organizational change and process improvement.
• Experience leading enterprise system implementations, CRM transformations, data modernization, and organizational redesign.
• Systems-thinking approach focused on streamlining workflows and establishing operational standards.
• Commitment to exceptional internal service delivery.
• Track record of leading empathetically through change and high-pressure organizational dynamics.
• Ability to lead a diverse team and develop talent.

Responsibilities

• Provide strategic leadership for PPFA’s fundraising technical and data strategy functions.
• Direct operational solutions and data-forward practices to scale and grow fundraising capabilities.
• Unify development technology, data, and operations functions into a cohesive division.
• Lead enterprise-wide donor data strategy, analytics, business intelligence, and data governance.
• Establish standards and stewardship practices for data quality, consistency, security, and compliance.
• Build exceptional service delivery for fundraising strategists and affiliate partners.
• Partner with the COO, CFO, General Counsel, CIO, and other corporate leaders.
• Develop Federation-wide strategies, standards, and service models across affiliate organizations.
• Lead recruitment, development, retention, and management of a team of approximately 62 professionals.
• Lead system migrations, process re-engineering, data modernization, and organizational change.
• Identify and reduce workflow and technical bottlenecks across the donor lifecycle.
• Evaluate and deploy emerging technologies, including artificial intelligence, predictive analytics, and automation.
• Direct departmental budgets, technology investments, contracts, vendors, procurement, and build-versus-buy decisions.
• Develop reporting and analytics resources supporting fundraising strategy, revenue projections, and resource allocation.
• Report to the Chief Development Officer and serve on the Senior Development Leadership Team.
• Perform other duties as assigned

Skills

Fundraising operations leadership

Data governance

CRM systems management

Organizational change management

Data modernization experience

Predictive analytics

Automation

Reporting

Budget management

Stakeholder engagement

Team development

Empathetic leadership

Service delivery

Education

Bachelor’s degree

Advanced degree in business, information systems, or nonprofit management

Tools

Salesforce

Data Warehouses

Customer Data Platforms

Digital Marketing Platforms

Payment Processors

Third-Party Fundraising Platforms

Job description

Planned Parenthood Federation of America seeks a senior leader to guide fundraising technology and data strategy. You will integrate development tech, data, and operations, establishing governance and reporting to support enterprise donor strategies and forecasts.

You will lead a ~62-person team, drive data modernization, and partner with senior executives to enable scalable fundraising programs and affiliate collaboration across federated networks.