Chief Digital & Technology Officer

Confidential Careers; Miami (FL); On-site; USD 180,000 - 320,000; Full time

Job summary

Confidential Careers is seeking a visionary CTO to steer a global technology transformation for a leading B2C services organization. This on-site executive role in Mexico requires relocation and a track record of delivering customer-centric platforms, data-driven insights and scalable architectures that drive growth and revenue.

You will partner with the executive team to align technology with business goals, oversee data consolidation, AI-enabled customer experiences, digital commerce, and

Qualifications

• Experience as CTO/CIO or equivalent enterprise tech leader.
• Led digital transformations with measurable revenue impact.
• Experience in B2C services and direct customer impact.
• Ownership of customer-facing technology.
• Strong executive presence and strategic business partnership.
• Experience with AI, automation or conversational tech.
• Regional / multi-market leadership (LATAM/CALA).
• Fluent English; Spanish preferred.

Responsibilities

• Consolidate fragmented data to enable a unified customer view.
• Lead digital commerce, CRM, loyalty and payments modernization.
• Oversee AI-enabled customer service and interactions.
• Strengthen cybersecurity, governance and risk management.
• Build a high-performing technology organization with business focus.
• Ensure reliability and scalability for 24/7 operations.

Skills

CTO/CIO leadership

B2C services

Customer-facing tech

Digital transformation

Digital commerce & CRM

Data consolidation

AI / automation

Cloud & cybersecurity

High availability / 24x7

LATAM leadership

Executive presence

English fluent; Spanish preferred

Job description

The Opportunity.

A leading international B2C services organization is conducting a confidential search for a Chief Technology Officer to lead a company-wide technology transformation agenda across a complex, multi-business and always-on environment.

This is not a traditional IT operations role.

We are looking for a senior technology executive who understands that operational resilience is essential, but that the real value of technology lies in its ability to transform customer experience, accelerate growth, improve conversion, enable new revenue opportunities and create scalable business capabilities.

The CTO will work closely with the executive team to define how technology, data, digital platforms and AI can support the evolution of the organization and its different business lines.

Key priorities will include:

• Consolidating fragmented enterprise and customer data to enable a unified view of the customer, advanced analytics, personalization and AI.
• Evolving digital commerce and reservation journeys to increase direct conversion, customer engagement and revenue.
• Implementing AI-enabled customer service and reservation capabilities.
• Integrating customer-facing platforms across CRM, loyalty, payments, reservations, digital channels and marketing ecosystems.
• Modernizing enterprise architecture, cloud capabilities and integration models.
• Strengthening cybersecurity, governance, continuity and technology risk management.
• Building a high-performing technology organization with strong business orientation and execution discipline.
• Ensuring the reliability and scalability required to support a complex, high-availability operation.

Candidate Profile

We are interested in senior technology executives who bring:

• Proven experience as CTO, CIO, Chief Digital & Technology Officer or equivalent enterprise technology leader.
• Strong experience within a B2C services organization, where technology directly impacts the customer journey, commercial performance and business growth.
• Experience in sectors such as hospitality, banking, marketplaces, travel, airlines, cruises, fintech, telecom, insurance or other large-scale consumer service environments.
• Demonstrated ownership of customer-facing technology, beyond traditional corporate IT.
• A strong track record of digital transformation with measurable impact on revenue, conversion, customer experience or digital growth.
• Experience with digital commerce, web and app ecosystems, CRM, customer data, loyalty, payments or similar customer platforms.
• Experience consolidating fragmented technology and data environments.
• Practical exposure to AI, automation or conversational technologies applied to customer experience or business operations.
• Broad technology leadership across applications, architecture, infrastructure, cloud, cybersecurity and IT operations.
• Experience supporting high-availability or 24/7 environments while leading transformation.
• Regional or international leadership across LATAM, CALA or multiple markets.
• Strong business acumen, executive presence and ability to operate as a strategic partner to business leaders.
• Fluent English required; Spanish strongly preferred.

Location

This is an on-site executive role in Mexico. Relocation is required.

Additional information regarding the organization, business portfolio and transformation agenda will be shared with selected candidates as part of the confidential process.

• We are particularly interested in leaders who have demonstrated that technology can do more than support the business — it can shape how customers engage, how revenue is generated and how the organization grows.