Chief Digital Channels & Platforms Leader

Citigroup Inc.

New York (NY)

On-site

USD 250,000 - 500,000

Full time

9 days ago

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Job summary

Citi's U.S. Consumer Cards unit seeks a senior leader to own the strategy, roadmap, and delivery for core digital experiences, including the Citi Mobile app, Citi.com Dashboards, Communications, and shared platform capabilities.

You will oversee platform modernization and ensure channel availability, performance, and security across the DCX portfolio. This role requires 15+ years in digital product or platform roles in financial services, strong cross-functional leadership, and a proven ability

Qualifications

15+ years of digital product or platform experience in financial services.
Experience managing high-traffic digital channels with availability and performance accountability.
Strategic thinking balancing short-term delivery with long-term scalability.
Strong communication across engineering, product, and senior leadership.
Ability to influence cross-functional partners to drive platform goals.
Proven change management and platform modernization in complex organizations.

Responsibilities

Own the strategy, roadmap, and delivery for core digital channel experiences.
Run the digital channel like a channel with constrained forecasts and digital real estate management.
Lead platform modernization and reduce technical debt.
Drive channel availability, stability, and security in partnership with Tech and Cyber.
Establish and own channel performance metrics like GLR and biometric adoption.
Champion a platform-first investment philosophy for shared infrastructure.