Chief Digital Banking Experience Leader

Flagstar Bank; Michigan; On-site; USD 193,000 - 315,000; Full time

Job summary

Flagstar Bank seeks a Head of Digital Experience to lead the consumer digital banking experience—online account opening, onboarding, servicing, and payments—across online and mobile platforms.

The role builds the digital experience organization, aligns business ownership with a dedicated engineering team, and is measured against a scorecard for account production, deposits, adoption, activation, and retention. It requires senior leadership and regulatory awareness.

Qualifications

• Experience building a digital product organization within a bank.
• Ownership of consumer digital account opening or digital banking platform experience with measurable outcomes.
• Ability to manage performance against a scorecard covering account production, deposits, and digital metrics.
• Experience leading a function with product management and UX design talent.
• Ability to work with risk, compliance, and regulatory requirements in digital channels.

Responsibilities

• Own the multi-year roadmap for Flagstar's consumer digital banking experience, including sequencing and the investment case behind it.
• Establish the operating model connecting business ownership to delivery, including decision rights and cadence with Enterprise Technology.
• Define the experience domains within the function and assign clear accountability for each customer journey.
• Represent consumer digital banking in enterprise technology prioritization and investment decisions.
• Partner with the Chief Marketing Officer to connect acquisition demand to the digital experiences that convert and retain it.

Skills

Digital product leadership

Digital banking

Account opening experience

Lifecycle metrics

Cross-functional leadership

Executive communication

Education

Undergraduate degree

Master's degree

Job description

Flagstar Bank seeks a Head of Digital Experience to lead the consumer digital banking experience—online account opening, onboarding, servicing, and payments—across online and mobile platforms.

The role builds the digital experience organization, aligns business ownership with a dedicated engineering team, and is measured against a scorecard for account production, deposits, adoption, activation, and retention. It requires senior leadership and regulatory awareness.