Digital Experience & Channel Strategy Lead

Emprise Bank; Omaha (NE); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Shift differential pay for bilinguals

Job summary

Emprise Bank is seeking a Consumer Experience & Channel Manager to drive digital channel strategy, platform evolution, and vendor coordination across online and mobile banking platforms. The role focuses on improving customer journeys and cross-functional alignment to execute channel initiatives.

Ideal candidates have 5+ years in consumer/digital banking, strong leadership, and a solid understanding of omnichannel experiences.

Qualifications

• 5+ years of experience in consumer banking, digital banking, customer experience, channel management, fintech, product implementation, or related roles
• Experience coordinating or supporting digital banking platforms, customer-facing technology initiatives, or omnichannel customer experiences
• Strong understanding of consumer banking channels, digital ecosystems, customer journeys, and evolving customer expectations
• Exceptional communication and leadership skills across technical and non-technical teams
• Bachelor's degree in Business, Finance, Marketing, Information Systems, or related field preferred

Responsibilities

• Lead digital channel strategy and platform evolution to enhance online and mobile banking experiences
• Coordinate vendor strategy and digital ecosystem improvements
• Improve customer experience and journeys across consumer banking channels
• Coordinate rollout of new consumer products and channel initiatives
• Lead cross-functional teams to align on implementation timelines and execution

Skills

Digital Channel Strategy

Vendor Management

Customer Experience

Cross-functional Leadership

Channel Execution

Education

Bachelor's degree in Business, Finance, Marketing, Information Systems, or related field preferred

Bachelor's degree in Business, Finance, Marketing, Information Systems, or related field preferred

Job description

Emprise Bank is seeking a Consumer Experience & Channel Manager to drive digital channel strategy, platform evolution, and vendor coordination across online and mobile banking platforms. The role focuses on improving customer journeys and cross-functional alignment to execute channel initiatives.

Ideal candidates have 5+ years in consumer/digital banking, strong leadership, and a solid understanding of omnichannel experiences.