Chief Content Experience Architect

Leap Brands; Fort Lee (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

Leap Brands is seeking a Head of Content Experience to drive and scale their Content Experience capability. This leader will be responsible for overseeing Creative Strategy, Experience Design, Content Production, and Content Operations.

The ideal candidate will possess 12+ years of experience in customer experience, content strategy, and digital commerce. This role focuses on delivering business growth through enhanced customer engagement and operational excellence.

Qualifications

• 12+ years of experience in customer experience, content strategy, or related disciplines.
• Experience leading multidisciplinary teams across content, design, production, and operations.
• Strong understanding of customer journey design and content-driven business growth.

Responsibilities

• Lead development and execution of integrated Content Experience strategy.
• Build and strengthen four core Content Experience capabilities.
• Ensure initiatives contribute to business performance.

Skills

Customer experience

Content strategy

Digital commerce

Creative operations

Marketing transformation

Job description

Leap Brands is seeking a Head of Content Experience to drive and scale their Content Experience capability. This leader will be responsible for overseeing Creative Strategy, Experience Design, Content Production, and Content Operations.

The ideal candidate will possess 12+ years of experience in customer experience, content strategy, and digital commerce. This role focuses on delivering business growth through enhanced customer engagement and operational excellence.