Chief Client Experience Lead - Institutional Insurance

MassMutual; Springfield (MA); On-site; USD 190,000 - 249,000; Full time

Job summary

MassMutual is seeking a Head of Client Experience for Institutional Insurance in Springfield, MA or Boston, MA. This senior role leads strategy for BOLI, COLI, and ICOLI, guiding Operations, Quantitative Consulting, and Business Systems Consulting to deliver growth, efficiency, and superior client experiences across the advisor and client lifecycle.

The role partners with Sales, Product, Compliance, Underwriting, Technology, Legal, and Finance to shape priorities, drive conservation and in-force

Qualifications

• Bachelor's degree required.
• 10+ years in financial services or institutional insurance.
• 7+ years of leadership with strategic initiatives.

Responsibilities

• Lead strategy and operating model for Institutional Insurance.
• Oversee end-to-end operations, consulting, and systems teams.
• Collaborate across Sales, Product, Compliance, Legal, Finance, and Technology.
• Sponsor automation, reporting, and capabilities enhancements.

Skills

Leadership

Strategic thinking

Analytics

Executive presence

Communication skills

Education

Bachelor's degree

Job description

MassMutual is seeking a Head of Client Experience for Institutional Insurance in Springfield, MA or Boston, MA. This senior role leads strategy for BOLI, COLI, and ICOLI, guiding Operations, Quantitative Consulting, and Business Systems Consulting to deliver growth, efficiency, and superior client experiences across the advisor and client lifecycle.

The role partners with Sales, Product, Compliance, Underwriting, Technology, Legal, and Finance to shape priorities, drive conservation and in-force