Strategic Client Experience Leader – Institutional Insurance

Jobtome; Boston (MA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

MassMutual seeks a Head of Client Experience for Institutional Insurance to shape and execute the vision for BOLI, COLI, and ICOLI. You will lead Operations, Quantitative Consulting, and Business Systems Consulting, driving strategic priorities across Sales, Product, Compliance, Legal, and Finance to deliver scalable, differentiated client experiences.

You will leverage analytics and market insights to identify opportunities, prioritize investments, and drive growth while ensuring exceptional

Formación

• Bachelor's degree required.
• 10+ years of experience in financial services, life insurance, institutional insurance, or related markets.
• 7+ years of leadership experience with accountability for strategic initiatives, product and in-force management, business development, or client experience functions.
• 5+ years experience developing and executing business strategies that drive measurable results using performance metrics and data-driven insights.

Responsabilidades

• Lead the evolution of the Institutional Insurance operating model, capabilities, and service delivery framework to support growth and scalability.
• Oversee end-to-end operational capabilities for Institutional Insurance, including New Business, Post Issue Services, Quantitative Consulting, and Business Systems Consulting.
• Collaborate across Operations, Quantitative Consulting, Business Systems, Sales, and Investment Product Consulting to align priorities and drive cohesive execution.
• Sponsor automation, reporting, and capability enhancements to improve scalability and client outcomes.

Conocimientos

Leadership

Strategic planning

Data-driven insights

Executive communication

Educación

Bachelor's degree

MBA preferred

Descripción del empleo

MassMutual seeks a Head of Client Experience for Institutional Insurance to shape and execute the vision for BOLI, COLI, and ICOLI. You will lead Operations, Quantitative Consulting, and Business Systems Consulting, driving strategic priorities across Sales, Product, Compliance, Legal, and Finance to deliver scalable, differentiated client experiences.

You will leverage analytics and market insights to identify opportunities, prioritize investments, and drive growth while ensuring exceptional