Client Experience Leader – Institutional Insurance

Jobtome; Springfield (MO); On-site; USD 180,000 - 280,000; Full time

Job summary

MassMutual seeks a seasoned Head of Client Experience for Institutional Insurance to shape the enterprise vision for BOLI, COLI, and ICOLI. You will lead Operations, Quantitative Consulting, and Business Systems Consulting while driving growth, client value, and market leadership across the advisor and client lifecycle.

You will collaborate with Sales, Product, Compliance, Legal, Underwriting, Technology, and Finance to execute priorities, sponsor automation, and strengthen client outcomes with

Qualifications

• Bachelor's degree required.
• 10+ years in financial services, life insurance, institutional insurance, or related markets.
• 7+ years of leadership experience with accountability for strategic initiatives, product and in-force management, business development, or client experience functions.
• 5+ years of experience developing and executing business strategies that drive measurable results.

Responsibilities

• Lead the strategy and execution for institutional insurance client and advisor experiences.
• Collaborate cross-functionally with Sales, Product, Operations, Compliance, Legal, Finance, and Technology.
• Drive conservation, in-force strategy, and retention initiatives across BOLI, COLI, ICOLI.
• Establish KPIs, reporting frameworks, and data-driven decision-making for the business.

Skills

Leadership

Strategy

Analytics

Executive presence

Communication

Education

Bachelor's degree

MBA or advanced business degree

Job description

MassMutual seeks a seasoned Head of Client Experience for Institutional Insurance to shape the enterprise vision for BOLI, COLI, and ICOLI. You will lead Operations, Quantitative Consulting, and Business Systems Consulting while driving growth, client value, and market leadership across the advisor and client lifecycle.

You will collaborate with Sales, Product, Compliance, Legal, Underwriting, Technology, and Finance to execute priorities, sponsor automation, and strengthen client outcomes with