Chief Channel Partnerships & Growth Officer

Remote Genie; Chicago (IL); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Remote first, Office friendly

Competitive Compensation

Retirement Savings Plans

Professional Development

Supportive Culture

Employee Wellbeing Initiatives

Job summary

bswift is seeking a Channel Operations leader to drive partner engagement, product activation, and operational excellence. You will manage budgets, staffing, and strategic initiatives across Channel Partners, working with Sales, Client Services, and Product to maximize value from the bswift platform while supporting growth objectives.

The role requires a strong track record in benefits administration, executive presence, and stakeholder management, with a customer-centric approach.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Deep knowledge of Benefits Administration.
• Strong analytical capabilities and a customer-centric mindset.
• Proven success in fast-paced, entrepreneurial environments.
• Experience building trusted relationships with partner organizations.

Responsibilities

• Plan for and manage budget and staffing to support Channel Operations across ongoing needs, seasonal demands, and initiatives.
• Lead CP Leadership and develop team member skills, growth, and retraining.
• Coach people managers and account leads to achieve performance objectives and manage client relationships.
• Engage directly with Channel Partners to develop strategies that improve partner success and platform adoption.
• Drive partner engagement, satisfaction, and retention through operational excellence and service quality.
• Define the Channel Partner journey and collaborate with Product and Marketing to demonstrate value and new functionality.
• Promote a customer-centric culture and represent the voice of Channel Partners internally.
• Track industry trends and certification requirements to inform strategy and growth.
• Set and monitor success metrics in collaboration with Product and Finance teams."
• Partner with Channel Partner Sales, Client Services, and Product to optimize cross-functional processes and drive new logos and cross-sell opportunities.
• Utilize Salesforce to manage team operations and client relationships and promote platform adoption.
• Lead adoption of AI, automation, and technology-enabled transformation in Channel Ops.
• Participate in special projects and other duties as assigned to support success.

Skills

Benefits Administration

Executive presence

Analytical capabilities

Collaborative mindset

Strategic leadership

Education

Bachelor’s degree in CS/Engineering/Healthcare Admin or related field

Tools

Salesforce

Job description

bswift is seeking a Channel Operations leader to drive partner engagement, product activation, and operational excellence. You will manage budgets, staffing, and strategic initiatives across Channel Partners, working with Sales, Client Services, and Product to maximize value from the bswift platform while supporting growth objectives.

The role requires a strong track record in benefits administration, executive presence, and stakeholder management, with a customer-centric approach.