Chief Architect, Workforce Management Platform

Habitat For Humanity Of Durham; Durham (NC); On-site; USD 220,000 - 320,000; Full time

Benefits offered by this job

Fully paid parent leave

On-site health centers

Job summary

Fidelity is seeking a VP of Architecture for Workforce Management to own the target-state architecture of a modern WFM platform. You will collaborate across Enterprise Architecture, Security, Infrastructure, Product, and Business Units to translate strategic intent into actionable architectural decisions and roadmaps.

Ideal candidates bring deep WFM domain expertise in forecasting, scheduling, and optimization for enterprise contact centers, with strong leadership and communication skills to

Qualifications

• 10+ years of software development experience.
• 5+ years in Sr. Architecture role.

Responsibilities

• Own and lead the creation of the Workforce Management target-state architecture blueprint, including platform domains, service boundaries, integration patterns, data flows, runtime capabilities, and non-functional requirements.
• Establish the technical strategy for building a modern, enterprise-grade Workforce Management platform.
• Partner with product and engineering leaders to translate business capabilities into platform roadmaps, sequencing plans, and engineering execution models.
• Ensure early architecture decisions support long-term scalability, reliability, security, and operational efficiency.
• Sever as the senior technical authority for Workforce Management design and execution architecture.
• Translate enterprise architecture standards into concrete engineering patterns, reference designs, and implementation guardrails.

Skills

Java

Kubernetes

Containerized services

API gateways

Event streaming

CI/CD

Cloud platforms

Workforce Management

Architecture mentorship

Communication skills

Tools

AWS

GCP

Azure

Distributed systems

Microservices

OR-Tools

Job description

Fidelity is seeking a VP of Architecture for Workforce Management to own the target-state architecture of a modern WFM platform. You will collaborate across Enterprise Architecture, Security, Infrastructure, Product, and Business Units to translate strategic intent into actionable architectural decisions and roadmaps.

Ideal candidates bring deep WFM domain expertise in forecasting, scheduling, and optimization for enterprise contact centers, with strong leadership and communication skills to