Chief Architect - Workforce Management Platform

Soteria Reinsurance Ltd.; Durham (NC); On-site; USD 150,000 - 260,000; Full time

Job summary

Fidelity Investments in Durham, NC seeks a senior software architect to own the Workforce Management target-state architecture. You will define platform domains, data flows, and non-functional requirements, collaborating with Enterprise Architecture, Security, Product, and Operations to translate standards into actionable designs.

The role requires 10+ years in software development and 5+ years in senior architecture, with deep WFM domain experience, cloud platforms (AWS/GCP/Azure), and modern

Qualifications

• 10+ years of software development experience.
• 5+ years in Senior Architecture role.
• Deep domain expertise in Workforce Management architecture for contact centers.
• Proven experience defining target-state platform roadmaps and modernization strategies.
• Experience with cloud-native architecture, distributed systems, microservices, APIs, event-driven design, observability, resiliency.

Responsibilities

• Own and lead the creation of the Workforce Management target-state architecture blueprint.
• Establish the technical strategy for building an enterprise-grade WFM platform.
• Translate capabilities into platform roadmaps and execution models.
• Ensure scalability, reliability, security, and operational efficiency.
• Guide engineering teams through architecture decisions.
• Identify risks and platform debt early in the development lifecycle.

Skills

Java

Kubernetes

Containerized services

API gateways

Event streaming

Observability platforms

CI/CD

AWS

GCP

Azure

Workforce Management architecture

Platform roadmaps

AI-assisted development

Tools

OR-Tools

CP-SAT

Job description

Fidelity Investments in Durham, NC seeks a senior software architect to own the Workforce Management target-state architecture. You will define platform domains, data flows, and non-functional requirements, collaborating with Enterprise Architecture, Security, Product, and Operations to translate standards into actionable designs.

The role requires 10+ years in software development and 5+ years in senior architecture, with deep WFM domain experience, cloud platforms (AWS/GCP/Azure), and modern