Chief Access & Patient Experience Officer

100 Albany Med Health System; City of Albany (NY); On-site; USD 250,000 - 350,000; Full time

Benefits offered by this job

Excellent health coverage

Comprehensive employee benefits

Job summary

Albany Med Health System seeks a System Vice President of Access Services to lead all Hospital Access Points, the Patient Engagement Center, and Revenue Cycle Operations Training across a 4-facility affiliation. This executive will drive standardized patient access, digital front door initiatives, and cross‑functional partnerships to ensure efficient, compliant access to care.

You will set metrics, sponsor data‑driven improvements, recruit and develop leaders, and collaborate with IT to optimize

Qualifications

• Must have strong leadership experience in a complex health system.
• Proven ability to drive data-informed improvements and change initiatives.
• Experience leading access services, patient experience, and revenue cycle programs.

Responsibilities

• Oversee Hospital Access Services across Albany Med Health System and related sites.
• Develop metrics to measure performance and ensure effective access processes.
• Champion technology solutions to expand value, efficiency, and transparency in access.
• Recruit, onboard, and develop staff with career ladders and cross-training.

Skills

Leadership

Data analytics

Project management

Communication

Strategic thinking

Education

Business Administration Degree

15-20 years leadership experience

Job description

Albany Med Health System seeks a System Vice President of Access Services to lead all Hospital Access Points, the Patient Engagement Center, and Revenue Cycle Operations Training across a 4-facility affiliation. This executive will drive standardized patient access, digital front door initiatives, and cross‑functional partnerships to ensure efficient, compliant access to care.

You will set metrics, sponsor data‑driven improvements, recruit and develop leaders, and collaborate with IT to optimize