Chief Access Experience & Transformation Leader

Albany Med; City of Albany (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

Albany Med Health System seeks an experienced senior leader to oversee all Hospital Access Services across its four facilities. The role drives strategies for patient access, including the Patient Engagement Center and digital front door, with emphasis on efficiency, compliance, and patient experience.

The candidate will guide performance metrics, staff development, and collaboration with physicians and executives to sustain high-quality access across the enterprise.

Qualifications

• Bachelor’s degree in business, healthcare administration or related field; 15–20 years of progressive leadership in health system preferred
• Experience in academic medical center or large integrated health system in Access Services including Pre-Service, Financial Clearance, Patient Experience and QA/Improvement
• Proven change agent who uses data analytics to drive operational, quality, and financial levers
• Experience leading innovative quality, safety, and performance improvement initiatives with strong patient/staff outcomes
• Demonstrated success collaborating with physicians and senior executives across the organization

Responsibilities

• Oversee Hospital Access Services across the Albany Med Health System’s 4 facilities and Patient Engagement Center.
• Partner with leadership to develop metrics, ensure processes improve patient experience and accountability.
• Lead initiatives to enhance patient access, access through digital front door, and registration processes.
• Drive technology solutions to expand value, efficiency and transparency in access operations.
• Develop recruitment, training, and career development programs for access staff.
• Ensure compliant registration/scheduling procedures and regulatory adherence.

Skills

Strategic leadership

Change management

Data analytics

Stakeholder collaboration

Effective communication

Education

Bachelor's degree in Healthcare Administration or related field

Tools

Healthcare IT systems

Job description

Albany Med Health System seeks an experienced senior leader to oversee all Hospital Access Services across its four facilities. The role drives strategies for patient access, including the Patient Engagement Center and digital front door, with emphasis on efficiency, compliance, and patient experience.

The candidate will guide performance metrics, staff development, and collaboration with physicians and executives to sustain high-quality access across the enterprise.