VP Ambulatory Access Solutions

Community Health Network; Indianapolis (IN); On-site; USD 180,000 - 250,000; Full time

Job summary

Community Health Network is seeking a Vice President of Ambulatory Access Solutions to provide executive leadership and strategic direction for ambulatory access across the network in Indianapolis. The role focuses on delivering a consistent, patient-centered access experience, optimizing scheduling, referrals, and contact center performance.

Lead enterprise-wide ambulatory access strategies, develop high-performing teams, and partner with clinical, operational, and technology leaders to remove

Qualifications

• Experience leading ambulatory access, contact center, scheduling, referral management, clinic operations, digital access, or related patient access functions.
• Experience developing and executing enterprise-wide ambulatory access strategies.
• Expertise in ambulatory operations, including scheduling, referral management, contact center operations, patient registration, and access optimization.
• Experience leveraging analytics, performance metrics, and customer insights to improve access, experience, and operational outcomes.
• Demonstrated success developing high-performing teams through coaching, talent development, accountability, and servant leadership.
• Excellent presentation and communication skills, with the ability to influence stakeholders, build alignment, and successfully implement strategic and operational initiatives.
• Strong business and financial acumen; strategic thinking.

Responsibilities

• Provide executive leadership, strategic direction, and operational oversight for ambulatory access across Community Health Network and Community Physician Network.
• Ensure a consistent, patient-centered access experience that supports timely connection to care and efficient scheduling.
• Improve referral management, contact center performance, and standardized ambulatory front-end workflows.
• Collaborate with physicians, operations, regional leaders, finance, marketing, digital, quality, and technology to remove barriers to care.

Skills

Ambulatory access

Contact center

Scheduling

Referral management

Leadership

Analytics

Communication

Strategic thinking

Education

Bachelor's Degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field

Job description

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Vice President of Ambulatory Access Solutions provides executive leadership, strategic direction, and operational oversight for ambulatory access across Community Health Network and Community Physician Network. This role is accountable for creating a consistent, reliable, patient-centered access experience that supports timely connection to care, efficient scheduling, effective referral management, optimized contact center performance, and standardized ambulatory front-end workflows. The VP partners closely with physician, operational, regional, product line, finance, marketing, digital, quality, and technology leaders to remove barriers to care, improve the patient and provider experience, advance consumer-friendly access tools, and achieve access-related performance goals across the ambulatory enterprise.

Exceptional Skills and Qualifications

Applicants for this position should have experience aligning provider capacity, patient demand, and operational resources to improve access, support growth, and achieve organizational performance objectives across outpatient care settings.

Additional skills and qualifications:

• Bachelor's Degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field required
• Five (5) or more years of demonstrated success leading ambulatory access, contact center, scheduling, referral management, clinic operations, digital access, or related patient access functions preferred
• Seven (7) or more years of progressive leadership experience in an integrated, matrixed healthcare environment required
• Experience developing and executing enterprise-wide ambulatory access strategies
• Expertise in ambulatory operations, including scheduling, referral management, contact center operations, patient registration, and access optimization
• Experience leveraging analytics, performance metrics, and customer insights to improve access, experience, and operational outcomes
• Demonstrated success developing high-performing teams through coaching, talent development, accountability, and servant leadership
• Excellent presentation and communication skills, with the ability to influence stakeholders, build alignment, and successfully implement strategic and operational initiatives
• Strong business and financial acumen
• Strategic thinking