Chick-fil-A Shift Leader/Manager

Chick-fil-A | Promenade; Montgomery (AL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid training

Employee discount

Health insurance

401k match 3%

Flexible schedule

Job summary

Chick-fil-A Promenade in Montgomery, AL seeks a Shift Lead/Manager who excels at multitasking and delivering a remarkable guest experience. You will plan shifts, supervise Team Members, and work with a team of leaders to execute operational plans on-site.

Responsibilities include maintaining service standards, handling guest inquiries, cash handling, and training new staff in a fast-paced environment. Health benefits and a supportive team culture are offered.

Qualifications

• Hospitality experience preferred.
• Must be able to stand for duration of shift.
• Strong communication and guest service skills required.

Responsibilities

• Prepare shift plans and supervise Team Members.
• Respond to guest inquiries and resolve issues.
• Uphold food safety and quality standards during shifts.
• Manage tasks and monitor employee performance.
• Handle cash and finalize shift sales.
• Train new employees and promote safe work practices.
• Work in a fast-paced environment with a team.

Skills

Leadership

Communication

Guest service

Time management

Team supervision

Problem solving

Customer service

Education

High school degree

Job description

We're seeking a Shift Lead/Manager that excels in multi-tasking and providing a great guest experience! You'll be responsible for ensuring that our front of house operations run smoothly during your shifts. Must be a hospitality professional ensuring guest receive warm welcome and excellent service. Prepare shift plans, supervise Team Members, and work well with a team of leaders executing operational plans.

Shift Lead/Manager Responsibilities:

• Ensuring that guest have a great experience
• Respond effectively and courteously to customer inquiries and complaints
• Maintaining food and safety standards are being followed at all times
• Time management ensuing key responsibilities are performed during shift
• Effective decision-making and problem solving
• Excellent interpersonal, leadership and communication skills
• Assign tasks, monitoring work activities and employee performance
• Ensuring that required tasks are completed and sales goals are achieved
• Cash handling responsibilities including finalizing shift sales
• Encourage professional conduct, safe work practices, and positive relationships with employees
• Train new employees on work tasks, and working safely
• Ability to work on your feet for the duration of your shift
• Handling emergencies, and mediating when needed
• Additional duties as assigned
• Work well in a fast-paced environment and with a team

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A restaurant is more than a job - it is an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay: Up to $20 / hour

Benefits:

• Paid training
• Employee discount
• Health insurance
• 401k match 3%
• Flexible schedule

Job Type: fulltime

Education: High school degree

Work location: On-site