Chick-fil-A Shift Leader

Cooper Connect; Silver Spring (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) with matching

Tuition Discounts at Over 100 Colleges

Never work on Sundays

Excellent Career AdvancementOpportunit

Overtime Available

Job summary

Chick-fil-A Louetta Crossing / Market at Springwoods Village in Silver Spring, MD is seeking a Restaurant Manager to lead daily operations and develop a high-performing team. You will empower team members to own decisions, uphold Chick-fil-A standards, and drive guest satisfaction through hands-on leadership and coaching.

The role emphasizes exceptional hospitality, food safety, and cross-functional collaboration to achieve store goals in a fast-paced environment.

Qualifications

• 2 years of Leadership experience (preferred)
• Experience in Chick-fil-A operations is preferred
• Hospitality background highly valued

Responsibilities

• Deliver exceptional guest experiences through daily restaurant operations
• Build and coach a high-performance Front of House team
• Lead a 50+ person team with clear vision and accountability
• Maintain food safety and team safety standards
• Grow the Hospitality program and drive guest satisfaction
• Collaborate with department leaders in weekly strategic meetings

Skills

Leadership experience

Chick-fil-A experience

Hospitality experience

Education

Bachelor's degree

Job description

Job Description

Company: Chick-fil-A Louetta Crossing / Market at Springwoods Village

Owner/Operator, Mike Magdaleno, brings decades of Chick-fil-A leadership experience and leads with trust rather than micromanagement. He gives his team space to lead, make decisions, and grow in their roles.

With a tenured leadership team, team members have the opportunity to learn from experienced leaders who understand Chick-fil-A operations, culture, and long-term career development.

Mike’s vision is "to be the best in everything we do and make a difference in the lives of everyone we come in contact with," creating a workplace focused on excellence, purpose, and people.

This store’s annual sales volume is (if over 8 million)

Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years

Chick-fil-A is the fastest growing Quick Service Restaurant in the nation

Chick-fil-A is on Forbes Lists for Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)

Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024

Benefits

• Health Insurance
• 401(k) with matching
• Tuition Discounts at Over 100 Colleges
• Never work on Sundays
• Excellent Career Advancement Opportunities
• Overtime Available

Opportunity

We are looking for an enthusiastic Restaurant Manager to join our team at Chick-fil-A. This "hands-on" management opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation while providing a clear roadmap for your professional growth and development.

Your Impact

Delivering operational excellence, working through all areas of the restaurant to ensure a remarkable guest experience

Building high performance teams, identifying and coaching leaders for Front of House

Manage a team of 50+, creating an inspiring vision, coaching and holding people accountable to high standards

Maintaining a work environment that ensures and promotes food & team safety

Growing the Hospitality Program, creating an inspiring vision for hospitality that drives the business forward

Increasing overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals.

Background Profile

• 2 years of Leadership experience
• Previous Chick-fil-A experience (preferred)
• Bachelor's Degree (preferred)
• Hospitality experience (preferred)
• Passion for Chick-fil-A's values