Chick-fil-A Shift Director

Chick-fil-A; Rincon (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free meals

Free college tuition

Scholarship opportunities

Flexible scheduling

Learning and development

Competitive pay

Job summary

Chick-fil-A Rincon is seeking a dynamic Shift Director to lead daily operations across FOH and BOH. You will drive service quality, coach team members, and ensure compliance with Chick-fil-A's standards during your shifts. This role requires overseeing execution, managing labor and food safety, and fostering a positive, guest-focused culture.

Open to both opening and closing shifts with a 40-hour schedule. Competitive pay and growth opportunities are offered to support your professional

Qualifications

• Leadership experience preferred in fast-paced restaurant environments.
• Ability to coach and develop team members and supervisors.
• Strong focus on guest experience and operational excellence.

Responsibilities

• Work 40 hours per week in the restaurant, actively participating on the floor alongside your team.
• Have availability for both opening and closing shifts as needed.
• Proactively address operational challenges and ensure adherence to policies and standards.
• Maintain a food-safe and team member-safe environment.
• Set daily goals, own issues, and provide in-the-moment coaching to Supervisors and Team Members.
• Support Supervisors in effectively running their areas and foster Chick-fil-A Rincon culture.

Job description

Chick-fil-A Rincon is seeking a dynamic and dedicated individual to join our team as a Shift Director. As a Shift Director, you will play a pivotal role in the smooth and efficient operation of our restaurant during your assigned shifts. You will be responsible for executing and adapting strategies that directly impact our team's performance, overseeing all restaurant operations in both the Front of House (FOH) and Back of House (BOH), and holding the team accountable for upholding Chick-fil-A's high operational standards. If you're a motivated, results-driven leader with a passion for delivering exceptional customer experiences and driving team success,

Key Responsibilities:

• Work 40 hours per week in the restaurant, actively participating on the floor alongside your team.
• Have availability for both opening and closing shifts as needed.

Objectives of the Shift Director:

• Proactively and reactively address operational challenges to ensure smooth shift operations.
• Ensure strict adherence to the restaurant handbook policies and Chick-fil-A's Operational Standards.
• Maintain a food-safe and team member-safe environment.
• Set clear daily goals for the team and individual team member positions.
• Take ownership of and resolve issues that may impact not only your shift but other’s shifts as well.
• Provide in-the-moment coaching to Supervisors and Team Members.
• Support Supervisors in effectively running their areas.
• Foster and nurture the unique culture of Chick-fil-A Rincon.
• Demonstrate care and empathy towards team members and guests.

Measurables of Success:

• Achieve Customer Experience Measurement (CEM) scores within the top 20% of the Chick-fil-A chain.
• Maintain Food Cost within targets.
• Manage Labor costs within targets.
• Maintain an Elite Food Safety Score.
• Achieve Steritech, Quality Inspection Visit (QIV), and Health Department scores of 95%-100%.
• Foster an engaged and excited team that embodies the core values of Chick-fil-A Rincon.

Benefits:

• fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities (must apply and be approved annually; 75% of applicant employees are approved; Scholarships range from $1,000 up to $25,000)
• Free meals during shifts
• Free college tuition through our partnership with University of the Cumberlands
• Competitive pay

If you are a results-oriented leader who is ready to make a significant impact in a thriving Chick-fil-A restaurant and help us achieve excellence in customer service and operational efficiency,

This Chick-fil-A® Restaurant is operated by an independent franchised business owner

who makes all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.