Chicago Workplace Operations Lead

Ripple; Chicago (IL); On-site; USD 92,000 - 110,000; Full time

Benefits offered by this job

Competitive health benefits

Equity & bonuses where applicable

Flexible work hours

Job summary

Ripple's Chicago office is expanding, and we are hiring a Workplace Operations Specialist to stand up the space, manage daily operations, and create an outstanding employee experience from day one.

The role focuses on office procedures, vendor relations, and cross-team collaboration with IT/AV, Security, and People teams to ensure seamless daily operations and a welcoming environment for colleagues in Chicago.

Qualifications

• Associate's degree or higher
• 2-4 years of facilities or workplace experience

Responsibilities

• Oversee day-to-day workplace operations including food programs, deliveries, mailroom, decor, and supply ordering
• Ensure smooth functionality, high service standards, and a consistently positive employee experience as the site scales
• Develop, execute, and maintain office procedures and workplace programming for a brand new space
• Maintain a welcoming, safe, and professional office environment and serve as the primary point of contact for employees and guests for workplace-related questions, requests, and support
• Promote a culture of inclusion, hospitality, collaboration, and productivity across assigned office locations
• Plan and execute surprise and delight moments for employees
• Partner with the People team on onboarding logistics to ensure new hires have a welcoming first-day experience
• Coordinate logistics for onsite meetings and events, including meeting room/furniture setup and food orders
• Support relationships with external vendors including building management, food & beverage partners, janitorial services, and repair and maintenance contractors, ensuring SLAs are met
• Coordinate facility maintenance and repairs, including preventative maintenance and urgent issues; coordinate with building management for work order requests
• Assist in updating floor plans, perform moves, and coordinate new hire space assignments
• Collaborate with key partners such as Global Workplace, Security, IT/AV, and Communications teams to ensure seamless daily operations
• Act as a point of escalation for workplace-related feedback, issues, and suggestions, and partner with the Workplace team on resolution

Skills

Customer service

Attention to detail

Organizational skills

Interpersonal communication

Independence

Executive interaction

Flexibility

Education

Associate's degree or higher

Tools

Google Workspace

Invoicing & budgeting

Job description

Ripple's Chicago office is expanding, and we are hiring a Workplace Operations Specialist to stand up the space, manage daily operations, and create an outstanding employee experience from day one.

The role focuses on office procedures, vendor relations, and cross-team collaboration with IT/AV, Security, and People teams to ensure seamless daily operations and a welcoming environment for colleagues in Chicago.