Chicago-Based IT Implementation Lead (Multi-Site)

WellNow Urgent Care; Chicago (IL); On-site; USD 83,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision

401(k) with match

Job summary

The Aspen Group oversees multiple healthcare brands and supports a Chicago-based Implementation Engineer role focused on coordinating IT system implementations across sites. The role requires strong communication, detailed planning, and the ability to manage multiple moving parts with vendors and internal teams.

Onsite four days per week in our Chicago office, Fulton Market District, the position offers a comprehensive benefits package and a salary range of $83,000–$95,000 per year.

Qualifications

• Strong communication and interpersonal skills, with comfort interfacing across internal and external teams and partners.
• Experience coordinating multi-site projects and leading group/bridge calls.
• Experience with ticketing and task-tracking platforms.
• Experience working with vendors on ordering, billing, and service management.
• Strong attention to detail and ability to manage multiple concurrent projects/tasks.
• 3+ years of experience in IT project coordination, system implementations, or related roles.

Responsibilities

• Serve as the primary point of contact between internal teams, vendors, and third-party partners.
• Lead and coordinate bridge calls involving multiple sites and teams simultaneously.
• Coordinate end-to-end implementation of systems, equipment, and infrastructure projects.
• Develop and maintain implementation plans, timelines, and status reports.
• Track project milestones, risks, issues, and dependencies; elevate as needed.
• Support system configuration, testing, and validation activities.
• Conduct post-project/implementation validation to confirm all outstanding tasks and documentation have been completed.
• Coordinate with smart hands technicians for on-site equipment installs, confirming visit details and providing necessary documentation.
• Manage equipment ordering, shipping/tracking, and return logistics.
• Create and manage procurement requests and service tickets as needed.

Skills

Strong communication

Multi-site coordination

Ticketing platforms

Vendor management

Attention to detail

IT project coordination

Education

Bachelor’s degree

5+ years equivalent work experience

Job description

The Aspen Group oversees multiple healthcare brands and supports a Chicago-based Implementation Engineer role focused on coordinating IT system implementations across sites. The role requires strong communication, detailed planning, and the ability to manage multiple moving parts with vendors and internal teams.

Onsite four days per week in our Chicago office, Fulton Market District, the position offers a comprehensive benefits package and a salary range of $83,000–$95,000 per year.