Implementation Engineer

0507 Team TAG Services, LLC; United States; On-site; USD 83,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Health plan

Dental plan

Vision plan

401(k) with match

Job summary

The Aspen Group (TAG) is hiring an Implementation Engineer to support infrastructure projects across our brands and locations. You will coordinate with office staff, cross-functional teams, and vendors to keep projects aligned from start to finish.

The role requires strong communication, detail-orientation, and the ability to manage multiple moving parts while delivering on schedule. Onsite work four days a week at our Chicago office is expected, with a comprehensive benefits package and salary

Qualifications

• Bachelor's degree or 5+ years of equivalent work experience.
• 3+ years IT project coordination or related roles.
• Experience coordinating cross-site projects and bridge calls.

Responsibilities

• Serve as primary contact between internal teams, vendors, and partners.
• Lead multi-site bridge calls.
• Coordinate end-to-end system and infrastructure implementations.
• Develop and maintain implementation plans and timelines.
• Track milestones, risks, issues, and dependencies.
• Support configuration, testing, and validation.
• Coordinate with technicians for on-site installs and documentation.

Skills

Communication

Multi-site coordination

Ticketing platforms

Vendor management

Attention to detail

Education

Bachelor's degree or 5+ years of equivalent work experience

Job description

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetic, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that health care can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of multiple consumer-facing brands: Aspen Dental, Motto Clear Aligners, and ClearChoice Dental Implant Centers which together are “TAG Dental”, as well as WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. Our continued growth has created an opportunity to join our team as an Implementation Engineer.

Position Summary

The Implementation Engineer plays a key role in supporting infrastructure projects across multiple brands and locations. This role requires strong communication and interpersonal skills, as the person will regularly interface with office staff, cross-functional teams, and vendors. The ideal candidate is personable, highly organized, and detail oriented. The individual should be comfortable managing multiple moving parts at once while keeping all parties informed and aligned throughout a project's lifecycle.

Key Responsibilities

• Serve as the primary point of contact between internal teams, vendors, and third-party partners
• Lead and coordinate bridge calls involving multiple sites and teams simultaneously
• Coordinate end-to-end implementation of systems, equipment, and infrastructure projects
• Develop and maintain implementation plans, timelines, and status reports
• Track project milestones, risks, issues, and dependencies; escal… as needed
• Support system configuration, testing, and validation activities
• Conduct post-project/implementation validation to confirm all outstanding tasks and documentation have been completed
• Coordinate with smart hands technicians for on-site equipment installs, confirming visit details and providing necessary documentation
• Manage equipment ordering, shipping/tracking, and return logistics
• Create and manage procurement requests and service tickets as needed

Required Skills & Experience

• Strong communication and interpersonal skills, with comfort interfacing across internal and external teams and partners
• Experience coordinating multi-site projects and leading group/bridge calls
• Experience with ticketing and task-tracking platforms
• Experience working with vendors on ordering, billing, and service management
• Strong attention to detail and ability to manage multiple concurrent projects/tasks 3+ years of experience in IT project coordination, system implementations, or related roles

Education

Bachelor's degree or 5+ years of equivalent work experience.

Work Location & Contract

This role is onsite 4 days/week in our Chicago office (Fulton Market District).

Benefits & Salary

• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
• Salary: $83,000-95,000/year

If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, Clear Choice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Privacy Policy | The Aspen Group (TAG)