Chemical Support Engineer, Pulp & Paper (California)

solenis; États-Unis; Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

Solenis in Wilmington, Delaware, is seeking a Chemical Support Engineer to support existing customers through technical service, equipment support, preventative maintenance, and field-based troubleshooting. You will partner with sales teams and customers to ensure product performance and to identify opportunities to create additional value.

This hands-on role requires strong technical knowledge, excellent communication, and the ability to travel regularly to customer sites within the territory,

Qualifications

• Bachelor's degree in Chemical Engineering or related technical discipline.
• Experience supporting industrial manufacturing, water treatment, or related industries.
• Hands-on troubleshooting and data interpretation skills.
• Strong communication and relationship-building abilities.

Responsabilités

• Serve as a technical resource for assigned customer accounts and support ongoing relationships.
• Provide pre-sales and post-sales technical expertise to customers and internal teams.
• Install, commission, and demonstrate chemical treatment programs and equipment at sites.
• Conduct routine testing, monitoring, and reporting of program performance.
• Troubleshoot issues and recommend corrective actions with customers and sales teams.
• Prepare technical proposals, project documentation, and bid support materials.
• Travel regularly to customer sites and build strong cross-functional relationships.

Connaissances

Mechanical aptitude

Troubleshooting

Analytical skills

Communication

Independent work

Team collaboration

Formation

Bachelor's degree in Chemical Engineering or related field

Outils

Pumps

Dosing systems

Instrumentation

Process equipment

Industrial maintenance practices

Description du poste

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Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.\

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For additional information about Solenis, please visit www.solenis.com or follow us on social media.\

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Are you a hands-on technical professional who enjoys solving problems, supporting industrial operations, and working directly with customers? We're seeking a Chemical Support Engineer to support existing customers through a combination of technical service, equipment support, preventative maintenance, and field-based troubleshooting.\

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In this role, you'll partner closely with sales teams and customers to ensure successful product performance, provide technical guidance, and identify opportunities to create additional value. You'll play a critical role in customer retention, operational excellence, and business growth by combining strong technical knowledge with exceptional customer service.\

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What You'll Do

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• Serve as a technical resource for assigned customer accounts and support ongoing business relationships.
• Provide pre-sales and post-sales technical expertise to customers and internal sales teams.
• Install, commission, and demonstrate chemical treatment programs, equipment, and monitoring systems at customer facilities.
• Conduct routine testing, monitoring, and reporting to evaluate chemical program performance and operational results.
• Perform preventative maintenance and equipment inspections to ensure reliable operation.
• Support customer trials through on-site coverage, equipment setup, performance testing, sampling, and data collection.
• Troubleshoot mechanical, operational, and chemical application issues and recommend corrective actions.
• Collaborate with sales teams to develop customized chemical and equipment solutions that meet customer requirements.
• Assist with technical proposals, project documentation, presentations, and bid support activities.
• Identify opportunities for product expansion, service improvements, and additional business within existing accounts.
• Build strong relationships with customer production, maintenance, engineering, and operations teams.
• Maintain accurate service reports, testing records, and customer documentation.
• Stay informed on industry trends, competitive products, and emerging technologies to better support customers.

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What You'll Bring

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• Bachelor's degree in Chemical Engineering, Chemistry, Paper Science, Mechanical Engineering, Industrial Technology, or a related technical discipline preferred. Equivalent industry experience will also be considered.
• Experience supporting industrial manufacturing, pulp & paper, packaging, water treatment, chemical processing, or related industries.
• Strong mechanical aptitude and hands-on troubleshooting experience.
• Familiarity with pumps, dosing systems, instrumentation, process equipment, and industrial maintenance practices.
• Ability to learn and apply technical chemical treatment programs and process technologies.
• Strong analytical skills with the ability to interpret operational data and provide actionable recommendations.
• Excellent communication and relationship-building skills.
• Ability to work independently while managing multiple customer priorities and site responsibilities.
• Strong organizational and problem-solving capabilities.
• Proficiency with Microsoft Office and technical reporting systems.
• Valid driver's license and willingness to travel regularly to customer sites within the territory.

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What Success Looks Like

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• Customers view you as a trusted technical advisor and partner.
• Chemical treatment programs consistently deliver measurable value and operational improvements.
• Equipment operates safely, reliably, and efficiently.
• Customer trials are executed successfully and lead to data-driven recommendations.
• Service issues are resolved quickly with minimal disruption to customer operations.
• Existing accounts remain satisfied, profitable, and positioned for long-term growth.
• Sales teams rely on your technical expertise to support customer retention and business expansion.

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Why Join Us?

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• Work directly with customers to solve complex operational and process challenges.
• Gain exposure to advanced chemical treatment technologies and industrial manufacturing processes.
• Partner with experienced sales and technical professionals in a collaborative environment.
• Enjoy a dynamic field-based role that combi