Chemical Support Engineer, Pulp & Paper (Ontario)

solenis; Wilmington (DE); On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Relocation assistance

Company vehicle

Laptop

Mobile phone

Job summary

Solenis seeks a Chemical Support Engineer to act as the district's primary technical resource, ensuring safe, effective, and cost-efficient treatment programs across pulp and paper sites, in collaboration with Sales Account Managers.

Responsibilities include routine service visits, pre-sales support, records, troubleshooting, and reporting. Requires a science/engineering degree (or equivalent with 10+ years), Ontario residency, 2-hour travel radius, and on-call weekend rotation.

Qualifications

• Bachelor's degree in science, engineering, or a technical discipline (or equivalent experience).
• 10+ years of relevant manufacturing or equipment experience.
• Strong problem-solving and customer relationship skills.
• Willingness to travel within Ontario and participate in an on-call weekend rotation.

Responsibilities

• Conduct routine service visits and testing of treatment programs.
• Provide technical pre-sales support to customers and sales teams.
• Maintain service records, update databases, and prepare weekly reports.
• Identify and troubleshoot issues at customer sites and propose corrective actions.
• Analyze program performance data and recommend improvements.
• Support proposals and customer-facing documentation; identify growth opportunities within accounts.
• Perform maintenance and inspection of feed equipment.
• Participate in training and professional development.

Skills

Problem solving

Customer relations

MS Office

Education

Bachelor's degree in science/engineering or technical discipline

Equivalent experience (10+ years)

Tools

Laboratory testing

Pumps

Pipefitting

Electrical systems

Job description

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 160 countries across six continents. Solenis is a 2025 US Best Managed Company, recognized five years in a row. For more information about Solenis, please visit www.solenis.com .

Position Summary

As a Chemical Support Engineer , you will serve as the primary technical resource for the district, ensuring treatment chemicals and equipment are applied safely, effectively, and cost-efficiently across customer sites. You will collaborate closely with Sales Account Managers to design, implement, and optimize treatment programs within the pulp and paper industry.

What You'll Do

• Conduct routine service visits and testing to ensure safe, effective, and compliant treatment programs.
• Provide technical support and pre-sales expertise to customers and the sales team throughout the sales process.
• Maintain accurate service records, update databases, and prepare weekly service reports.
• Identify and troubleshoot technical issues at customer sites, develop corrective action plans, and communicate findings to customers and Sales Account Managers.
• Provide technical input for proposals, projects, and customer-facing documentation, while identifying opportunities for business growth within existing accounts.
• Analyze treatment program performance data and recommend improvements.
• Perform routine monitoring, maintenance, and inspection of feed equipment.
• Participate in technical training and professional development activities to expand technical knowledge and skills.

What You'll Bring

• Bachelor's degree in a science, engineering, or other technical discipline. Equivalent experience may be considered, including 10+ years of relevant manufacturing or equipment experience.
• Ability to solve complex and non-routine technical problems.
• Strong customer relationship and stakeholder management skills.
• Knowledge of industrial processes and customer operations, or the ability to quickly learn industry-specific applications and technologies.
• Results-driven mindset with a proactive approach to problem-solving.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Valid driver's license with a satisfactory driving record.
• Must reside within Ontario and be willing to travel throughout a 2-hour radius as needed to support customer sites.
• Experience with laboratory testing, pumps, pipefitting, and electrical systems preferred.
• Willingness to participate in an on-call weekend rotation, typically up to one weekend per month.

Perks

• Ongoing professional development and career growth opportunities.
• Competitive paid time off program, including vacation, sick leave, and floating holidays.
• Competitive base salary, incentive compensation plan, and annual merit increases.
• Relocation assistance available.
• Company-provided vehicle, laptop, and mobile phone.

Solenis is proud to be an equal opportunity employer. Applications from all qualified individuals are welcome, and will be considered without regard to any ground protected by human rights legislation, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, and disability. Solenis provides reasonable accommodation to individuals with disabilities in the recruitment process, and invites candidates to let us know about their accommodation needs.