Chemical Customer Orders Specialist

Stauber California Inc; Fullerton (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

LTD/STD

401(k) match

ESPP

Paid time off

Paid holidays

Job summary

Hawkins, Inc. is seeking a Customer Service Representative to build relationships with customers by processing orders via phone, email, and EDI, ensuring accurate and timely fulfillment.

The role requires excellent communication, problem-solving skills, and the ability to work independently while collaborating with internal teams. This non-remote position offers a BP compensation structure and benefits package.

Qualifications

• High school diploma or equivalent.
• 3+ years related customer service or supply chain experience preferably in a manufacturing and/or distribution setting.
• Demonstration of active listening and strong problem-solving skills.
• MS Office experience required; ERP/MRP experience (JDE preferred).

Responsibilities

• Effectively monitor order status, manage incoming calls, emails, and faxes to process customer orders, returns and other requests in a timely manner.
• Anticipate customer needs and give a high priority to customer satisfaction.
• Partner with internal customers to fulfill customer needs.
• Effective written and verbal communication with internal and external customers.
• Respond to customer complaints, provide appropriate solutions and potential alternatives within policies of the company, and follow up to ensure resolution satisfies customer needs.
• Ability to work independently and as part of a larger team to successfully complete all work.

Skills

Active listening

Problem-solving

Interpersonal communication

Organizational skills

Multitasking under time constraints

Education

High school diploma or equivalent

Tools

MS Office

ERP/MRP (JDE preferred)

Job description

Hawkins, Inc. is seeking a Customer Service Representative to build relationships with customers by processing orders via phone, email, and EDI, ensuring accurate and timely fulfillment.

The role requires excellent communication, problem-solving skills, and the ability to work independently while collaborating with internal teams. This non-remote position offers a BP compensation structure and benefits package.