Onsite Customer Service & Order Specialist

Hawkins, Inc.; Fullerton (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Hawkins, Inc. in Fullerton, CA is seeking a Customer Service Representative to build strong customer relationships by processing orders and handling requests via phone, email, and EDI.

The role requires independent work within a collaborative team, excellent communication, and problem-solving skills. Responsibilities include monitoring orders, addressing inquiries, coordinating with internal teams, and maintaining accurate notes in the system.

Qualifications

• 3+ years in customer service or supply chain.
• Proficient in MS Office.
• ERP/MRP experience preferred (JDE).
• Strong communication and problem-solving.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor order status and process customer orders.
• Respond to requests via phone, email, and faxes.
• Partner with internal teams to fulfill orders.
• Address complaints with solutions and follow-up.
• Maintain notes and customer requirements in the system.
• Support continuous improvement.

Skills

Active listening

Problem solving

Written & verbal communication

Multi-tasking

Team collaboration

Education

High school diploma or equivalent

Tools

MS Office

ERP/MRP (JDE)

Job description

Hawkins, Inc. in Fullerton, CA is seeking a Customer Service Representative to build strong customer relationships by processing orders and handling requests via phone, email, and EDI.

The role requires independent work within a collaborative team, excellent communication, and problem-solving skills. Responsibilities include monitoring orders, addressing inquiries, coordinating with internal teams, and maintaining accurate notes in the system.