On-Site Customer Service & Order Fulfillment Specialist

Hawkins Inc.; Fullerton (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hawkins Inc. is seeking a Customer Service Representative in Fullerton, CA to build relationships with customers by processing orders and handling inquiries via phone, email, and EDI.

You will collaborate with internal teams to ensure accurate, timely order fulfillment and resolve issues with a strong work ethic and exceptional service. The role requires 3+ years of related experience, MS Office proficiency, and ERP/MRP/JDE exposure.

Qualifications

• High school diploma or equivalent required.
• 3+ years related customer service or supply chain experience preferably in a manufacturing and/or distribution setting.
• Demonstration of active listening and strong problem-solving skills.
• MS Office experience required.
• Strong organizational skills and ability to prioritize and multi-task under various time constraints.
• Effective verbal, written and interpersonal communication skills required.
• Must be able to organize and handle multiple priorities with a high level of accuracy.
• Ability to work independently, as well as part of a team.
• Prior ERP/MRP experience required, JDE preferred.
• Excellent analytical and problem-solving skills required.

Responsibilities

• Effectively monitor order status, manage incoming calls, emails, and faxes to process customer orders, returns and other requests in a timely manner.
• Anticipate customer needs and give a high priority to customer satisfaction.
• Partner with internal customers to fulfill customer needs.
• Effective written and verbal communication with internal and external customers.
• Respond to customer complaints, provide appropriate solutions and potential alternatives within policies of the company, and follow up to ensure resolution satisfies customer needs.
• Ability to work independently and as part of a larger team to successfully complete all work.
• Utilizes system to maintains new and revised notes/instructions to relay customer specific requirements.
• Support an environment of continuous improvement.
• Identify and troubleshoot customer issues and work with internal teams to resolve in a timely and effective manner.
• Comply with internal and external requirements for customer communications, customer feedback and the corrective action process.
• Prioritize needs and adjust accordingly to efficiently manage multiple tasks.
• Perform other miscellaneous related duties, as needed.

Skills

Customer service

Active listening

Problem-solving

Verbal communication

Education

High school diploma or equivalent

Tools

MS Office

ERP/MRP

JDE

Job description

Hawkins Inc. is seeking a Customer Service Representative in Fullerton, CA to build relationships with customers by processing orders and handling inquiries via phone, email, and EDI.

You will collaborate with internal teams to ensure accurate, timely order fulfillment and resolve issues with a strong work ethic and exceptional service. The role requires 3+ years of related experience, MS Office proficiency, and ERP/MRP/JDE exposure.