Checkout Experience PM: Conversion & Post-Purchase

Tuckernuck, Inc.; United States; On-site; USD 105,000 - 135,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Generous paid time off and holidays

Paid new parent leave

Day care coverage

Employee discount

Job summary

Tuckernuck, Inc. is seeking a Product Manager to own the end-to-end checkout and post-purchase experience, from cart through post-delivery.

You will drive strategy and execution across payments, order management, returns, exchanges, and tracking to ensure a seamless and conversion-optimized customer journey. You will lead cross-functional teams, partner with Engineering, CX, Operations, Logistics, and Finance, and leverage data and customer insights to inform prioritization and continuous

Qualifications

• 3-5 years of product management experience.
• Experience owning checkout or post-purchase experiences is a plus.
• Knowledge of PCI and web accessibility principles is preferred.

Responsibilities

• Own and evolve the checkout and post-purchase product roadmap, including checkout flow, payments, order management, returns, exchanges, and tracking.
• Lead roadmap planning, prioritization, and execution of initiatives to improve conversion and payment success rates.
• Identify friction points in checkout and post-purchase journeys and drive solutions to reduce drop-off.

Skills

Checkout experience

Cross-functional leadership

A/B testing

Data-driven decisions

Vendor management

Payments & order management

Customer focus

Communication

Problem solving

Project management

Job description

Tuckernuck, Inc. is seeking a Product Manager to own the end-to-end checkout and post-purchase experience, from cart through post-delivery.

You will drive strategy and execution across payments, order management, returns, exchanges, and tracking to ensure a seamless and conversion-optimized customer journey. You will lead cross-functional teams, partner with Engineering, CX, Operations, Logistics, and Finance, and leverage data and customer insights to inform prioritization and continuous