Check-Out Receptionist

Neurology Care; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Neurology Care is seeking a Check-Out Receptionist to manage the final stage of patient visits in a busy neurology practice. You will greet patients, coordinate follow-up scheduling, assist with documentation, and ensure smooth transitions to care while upholding HIPAA and professional standards.

This role emphasizes strong customer service, effective communication with patients and staff, and accurate administrative recordkeeping.

Qualifications

• 1 year of medical office experience preferred.
• Ability to handle confidential information with discretion and professionalism.
• Strong customer service and communication skills.
• Empathetic, respectful, and professional demeanor.
• Computer literate.
• Ability to multitask and manage multiple responsibilities simultaneously.
• Attention to detail.

Responsibilities

• Greet patients at check-out and assist with any questions or concerns.
• Arrange next appointments, diagnostic tests, or referrals as needed, ensuring compliance with insurance requirements.
• Initiate and coordinate diagnostic imaging or other tests, obtain authorizations, and inform patients of financial responsibilities.
• Handle outgoing referrals and prior authorizations.
• Export clinical summaries and fax dictations referring physicians.
• Provide instructions for follow-up and maintain a positive, professional environment.
• Work closely with all employees to ensure seamless patient flow.

Skills

Customer service

Communication

Empathy

Attention to detail

Discretion

Professionalism

Multitasking

Computer literacy

Job description

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

The Check-Out Receptionist in a neurology practice is responsible for managing the final stages of a patient’s visit, ensuring smooth transitions to follow-up care, and maintaining accurate administrative records. As a patient-focused professional, you will perform various services and related activities in support of patient care. You will demonstrate the ability to use good judgment and communicate effectively with all patients, families, licensed personnel, insurance companies, and third-party payers.

The check-in process sets the tone for a patient’s visit (as does check-out) and overall satisfaction and operational efficiency.

Key Responsibilities

Patient Services

• Patient Check-Out: Greet patients promptly and assist with any questions or concerns
• Follow-Up Scheduling: Arrange next appointments, diagnostic tests, or referrals as needed, ensuring compliance with insurance requirements
• Diagnostic Orders: Initiate and coordinate diagnostic imaging or other tests, obtain authorizations, and inform patients of financial responsibilities
• Referrals & Authorizations: Handle outgoing referrals and prior authorizations
• Documentation: Export clinical summaries and fax dictations referring physicians
• Patient Communication: Provide instructions for follow-up, and maintain a positive, professional environment
• Team Collaboration: Work closely with all employees to ensure seamless patient flow
• Give instructions to the patient as instructed by the provider (scheduling/messages), schedule appointments, and answer patient questions

Administrative Support

• Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures, and complying with HIPAA laws and regulations
• Maintain organized stations (reception and management team must be able to find all documents/related work materials necessary in your absence)
• Serve as a team player and perform other essential duties or pending tasks when needed in a positive and professional manner
• Treat all individuals (patients, coworkers, and other professionals) with respect; bullying will not be tolerated
• Adhere to all privacy and confidentiality guidelines
• Other duties as assigned

Qualifications

• 1 year of medical office experience preferred
• Ability to handle confidential information with discretion and professionalism
• Strong customer service and communication skills
• Empathetic, respectful, and professional demeanor
• Computer literate
• Ability to multitask and manage multiple responsibilities simultaneously
• Attention to detail

Benefits

• Medical, Dental, and Vision insurance
• Paid Time Off
• 401(k) Retirement Plan
• Great Work Environment