Chatbot Quality & Evaluation Analyst

Crossing Hurdles; United States; Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Crossing Hurdles is seeking a detail-oriented Business Analyst to evaluate chatbot responses against defined criteria and drive structured evaluations. You will analyze outputs and provide clear assessments to improve AI response quality.

You will collaborate with cross-functional teams to enhance evaluation processes, gather requirements, map processes, and document findings for continuous improvement. Strong analytical, communication, and tool proficiency are essential.

Formación

• Bachelor's degree in Business Administration, Finance, Computer Science, or a related field.
• Strong experience as a Business Analyst or in a similar role.
• Excellent analytical, problem-solving, and communication abilities.
• Proficiency in Excel, SQL, Power BI, Tableau or equivalent tools.
• Experience in requirements gathering, process mapping, and documentation.

Responsabilidades

• Evaluate and compare chatbot responses against defined criteria.
• Analyze outputs and conduct structured evaluations.
• Provide clear assessments to improve AI response quality.
• Collaborate with cross-functional teams to enhance evaluation processes.

Conocimientos

Analytical skills

Communication skills

Excel

SQL

Power BI

Tableau

Requirements gathering

Process mapping

Educación

Bachelor's degree in Business Administration/Finance/CS/related field

Herramientas

Excel

SQL

Power BI

Tableau

Descripción del empleo

Crossing Hurdles is seeking a detail-oriented Business Analyst to evaluate chatbot responses against defined criteria and drive structured evaluations. You will analyze outputs and provide clear assessments to improve AI response quality.

You will collaborate with cross-functional teams to enhance evaluation processes, gather requirements, map processes, and document findings for continuous improvement. Strong analytical, communication, and tool proficiency are essential.