Chat Support Specialist — Remote/Onsite

Sky Health Care Management; Saint Paul (MN); Hybrid; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via live chat and messaging platforms. You will provide product information, handle account queries, and resolve issues while maintaining a courteous, professional tone.

The role may be onsite at the office or remote from home, depending on company requirements. Prior chat support experience is advantageous, and a high school diploma is required.

Qualifications

• High school diploma or equivalent required; additional qualifications may be preferred.
• Strong written communication and reading comprehension are essential.
• Good typing speed, spelling, grammar, and attention to detail.
• Basic computer skills and familiarity with internet-based apps.
• Ability to multitask and manage several conversations at once.
• Strong problem-solving and time-management skills.
• Patience, professionalism, and a customer-focused attitude.
• Experience in chat support or customer service is a plus.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and policies.
• Assist customers with account questions, orders, payments, and service requests.
• Identify customer concerns and provide appropriate solutions.
• Handle multiple chat conversations professionally and efficiently.
• Escalate complex issues to the appropriate department.
• Record customer interactions and update information in systems.
• Follow up on customer requests when necessary.
• Maintain a polite, professional, and helpful tone.
• Protect customer information and follow privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow company procedures and participate in training sessions.

Skills

Strong written communication

Reading comprehension

Typing speed

Attention to detail

Multitasking

Time management

Customer-focused

Problem solving

Education

High school diploma

Job description

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via live chat and messaging platforms. You will provide product information, handle account queries, and resolve issues while maintaining a courteous, professional tone.

The role may be onsite at the office or remote from home, depending on company requirements. Prior chat support experience is advantageous, and a high school diploma is required.