Chat Support Specialist (Remote/Onsite)

Sky Health Care Management; Aurora (IL); Hybrid; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers through online chat platforms, messaging systems, and other digital channels. The role entails answering inquiries, providing product details, resolving concerns, and ensuring a positive experience.

Depending on requirements, work may be onsite or remotely from home. Key duties include responding to chats, validating information, handling payments and service requests, recording interactions, and meeting

Qualifications

• Must have a high school diploma or equivalent.
• Excellent written communication and reading comprehension.
• Fast and accurate typing with good spelling and grammar.
• Strong attention to detail and basic computer skills.
• Ability to multitask across several chat conversations.

Responsibilities

• Respond to customer inquiries via live chat and messaging platforms.
• Provide accurate information about products and policies.
• Assist with account questions, orders, payments, and service requests.
• Identify customer concerns and offer appropriate solutions.
• Manage multiple chat conversations professionally and efficiently.
• Escalate complex issues to the appropriate department.
• Record interactions and update information in company systems.
• Follow up on customer requests when needed.
• Maintain a polite, professional, and helpful tone.
• Protect customer information per privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Participate in training sessions as required.

Skills

Strong written communication

Reading comprehension

Typing speed

Spelling and grammar

Attention to detail

Multitasking

Time management

Customer-focused

Patience and professionalism

Education

High school diploma or equivalent

Job description

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers through online chat platforms, messaging systems, and other digital channels. The role entails answering inquiries, providing product details, resolving concerns, and ensuring a positive experience.

Depending on requirements, work may be onsite or remotely from home. Key duties include responding to chats, validating information, handling payments and service requests, recording interactions, and meeting