Remote Chat Support Specialist

Sky Health Care Management; Baton Rouge (LA); Remote; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a Tele Chat Support Agent to help customers via online chat platforms and messaging systems. You will answer inquiries, provide product and service information, and resolve customer concerns while maintaining a positive experience. Depending on company needs, the role may be onsite or remote from home.

You will handle multiple conversations, follow policies, and protect customer data while delivering timely responses and quality service.

Qualifications

• Strong written communication and reading comprehension.
• Good typing speed, spelling and grammar.
• Ability to multitask and manage multiple conversations.
• Patience and customer-focused attitude.
• Problem solving and time management skills.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and policies.
• Assist customers with account questions, orders, payments, and service requests.
• Escalate complex issues to the appropriate department.
• Record interactions and update information in company systems.
• Meet response-time, productivity, and customer satisfaction targets.

Job description

Sky Health Care Management is seeking a Tele Chat Support Agent to help customers via online chat platforms and messaging systems. You will answer inquiries, provide product and service information, and resolve customer concerns while maintaining a positive experience. Depending on company needs, the role may be onsite or remote from home.

You will handle multiple conversations, follow policies, and protect customer data while delivering timely responses and quality service.