Chat Support Specialist (Remote-Friendly)

Sky Health Care Management; Columbia (MD); Hybrid; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via online chat platforms, messaging systems, and digital channels. You will answer inquiries, provide information about products and services, and resolve issues to ensure a positive experience.

You may work onsite at the office or remotely from home, with responsibilities including handling multiple chats, maintaining accuracy, and meeting response time and customer satisfaction targets.

Qualifications

• Strong written communication and reading comprehension skills.
• Good typing speed, spelling, grammar, and attention to detail.
• Basic computer skills and familiarity with internet-based applications.
• Ability to multitask and manage several conversations at once.
• Strong problem-solving and time-management skills.
• Patience, professionalism, and a customer-focused attitude.
• Previous chat support or customer service experience is an advantage but may not be required.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and company policies.
• Assist customers with account questions, orders, payments, and service requests.
• Identify customer concerns and provide appropriate solutions.
• Handle multiple chat conversations professionally and efficiently.
• Escalate complex or unresolved issues to the appropriate department.
• Record customer interactions and update information in company systems.
• Follow up on customer requests when necessary.
• Maintain a polite, professional, and helpful tone in all communications.
• Protect customer information and follow company privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow company procedures and participate in training sessions as required.

Skills

Written communication

Multitasking

Typing speed

Customer service

Time management

Problem solving

Patience

Education

High school diploma or equivalent

Job description

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via online chat platforms, messaging systems, and digital channels. You will answer inquiries, provide information about products and services, and resolve issues to ensure a positive experience.

You may work onsite at the office or remotely from home, with responsibilities including handling multiple chats, maintaining accuracy, and meeting response time and customer satisfaction targets.