Remote Chat Support Agent

Sky Health Care Management; Los Angeles (CA); Hybrid; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via live chat and messaging platforms. The role includes answering inquiries, providing product information, and resolving issues to ensure a positive customer experience.

Candidates should have a high school diploma and strong written communication, with solid typing skills and attention to detail. The position may be onsite at the office or remote from home, depending on company requirements.

Qualifications

• Must have strong written communication and reading comprehension.
• Good typing speed, spelling, grammar, and attention to detail.
• Basic computer skills and familiarity with internet-based applications.
• Ability to multitask and manage several conversations at once.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and company policies.
• Assist customers with account questions, orders, payments, and service requests.
• Identify customer concerns and provide appropriate solutions.
• Handle multiple chat conversations professionally and efficiently.
• Escalate complex or unresolved issues to the appropriate department.
• Record customer interactions and update information in company systems.
• Follow up on customer requests when necessary.
• Maintain a polite, professional, and helpful tone in all communications.
• Protect customer information and follow company privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow company procedures and participate in training sessions as required.

Skills

Strong written communication

Typing speed

Attention to detail

Time management

Multitasking

Education

High school diploma

Tools

Live chat platforms

Messaging systems

Job description

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via live chat and messaging platforms. The role includes answering inquiries, providing product information, and resolving issues to ensure a positive customer experience.

Candidates should have a high school diploma and strong written communication, with solid typing skills and attention to detail. The position may be onsite at the office or remote from home, depending on company requirements.