Live Chat Support Specialist

Sky Health Care Management; Cary (NC); Hybrid; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via online chat, messaging, and other digital channels. The role involves answering inquiries, providing product information, resolving concerns, and ensuring a positive experience.

Onsite or remote work options may apply depending on company needs. Responsibilities include handling multiple chats, recording interactions, and meeting targets for response times, productivity, and customer satisfaction.

Qualifications

• Strong written communication and reading comprehension skills.
• Good typing speed, spelling, grammar, and attention to detail.
• Basic computer skills and familiarity with internet-based applications.
• Ability to multitask and manage several conversations at once.
• Strong problem-solving and time-management skills.
• Patience, professionalism, and a customer-focused attitude.

Responsibilities

• Respond to customer inquiries via live chat and messaging platforms.
• Provide accurate information about products, services, and policies.
• Assist customers with accounts, orders, payments, and service requests.
• Identify concerns and provide solutions.
• Manage multiple chats professionally and efficiently.
• Escalate complex or unresolved issues to the appropriate department.
• Record interactions and update records in systems.
• Follow up on requests when necessary.
• Maintain a polite, professional, and helpful tone.
• Protect customer information and follow privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow procedures and training sessions.

Skills

Written communication

Typing speed

Multitasking

Time management

Customer focus

Problem solving

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Job description

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via online chat, messaging, and other digital channels. The role involves answering inquiries, providing product information, resolving concerns, and ensuring a positive experience.

Onsite or remote work options may apply depending on company needs. Responsibilities include handling multiple chats, recording interactions, and meeting targets for response times, productivity, and customer satisfaction.