Chat Support Specialist: Fast Help & Positive Experiences

Sky Health Care Management; Manchester (NH); Hybrid; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via online chat platforms, messaging systems, and other digital channels. The role involves answering inquiries, providing information about products and services, and resolving customer concerns to ensure a positive experience.

The position may be performed onsite at the office or remotely from home, depending on company requirements.

Qualifications

• High school diploma or equivalent; additional qualifications may be preferred.
• Strong written communication and reading comprehension.
• Experience with chat support or customer service is an advantage.
• Good typing, spelling, grammar, and attention to detail.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and policies.
• Assist customers with account questions, orders, payments, and service requests.
• Identify customer concerns and provide appropriate solutions.
• Handle multiple chat conversations professionally and efficiently.
• Escalate complex or unresolved issues to the appropriate department.
• Record customer interactions and update information in company systems.
• Follow up on customer requests when necessary.
• Maintain a polite, professional, and helpful tone in all communications.
• Protect customer information and follow company privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow company procedures and participate in training sessions as required.

Skills

Written communication

Typing speed

Multitasking

Problem solving

Time management

Patience

Customer focus

Experience in chat support

Education

High school diploma or equivalent

Job description

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via online chat platforms, messaging systems, and other digital channels. The role involves answering inquiries, providing information about products and services, and resolving customer concerns to ensure a positive experience.

The position may be performed onsite at the office or remotely from home, depending on company requirements.