Customer Support Specialist

Chris Baily; New York (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

Chris Baily is seeking a Customer Support Specialist in New York to assist customers with questions, account concerns, and product information. You will troubleshoot issues across phone, email, and chat while maintaining a professional, friendly demeanor.

You will document interactions, identify recurring problems, and collaborate with other departments to ensure timely resolutions and high customer satisfaction.

Qualifications

• At least basic communication and problem-solving abilities.

Responsibilities

• Assist customers with questions, account concerns, product information and general troubleshooting.
• Communicate with customers via phone, email and online chat in a professional, friendly manner.
• Document customer interactions and identify recurring issues to help resolve problems efficiently with other teams.

Job description

Job DescriptionJob Description

The Customer Support Specialist is responsible for assisting customers with questions, account concerns, product information, and general troubleshooting. The successful candidate will communicate with customers through phone, email, and online chat while maintaining a professional and friendly approach. You will document customer interactions, identify recurring issues, and work with other departments to make sure problems are resolved efficiently.