Remote Business Analyst — Chatbot Evaluation & Insights

Executive Staff Recruiters / ESR Healthcare; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Referral Bonus

Job summary

Executive Staff Recruiters / ESR Healthcare is seeking a detail-oriented Business Analyst for a remote, US-based project. The role focuses on evaluating chatbot responses, gathering business requirements, and delivering clear functional specifications.

You will collaborate with stakeholders, map processes, create dashboards, and support testing and implementation to ensure successful delivery. Strong analytical and communication skills are essential.

Qualifications

• 2+ years of experience as a Business Analyst or in a similar role.
• Strong analytical, problem-solving, and communication skills.
• Experience with requirement-gathering and process-mapping techniques.
• Knowledge of Agile or Scrum methodologies is an advantage.

Responsibilities

• Gather, analyze, and document business requirements.
• Collaborate with stakeholders to understand business needs and objectives.
• Translate business requirements into clear functional specifications.
• Analyze workflows, processes, and data to identify gaps and improvement areas.
• Create reports, dashboards, process maps, and other documentation.
• Support project planning, testing, implementation, and user acceptance testing.
• Coordinate with technical and cross-functional teams to ensure successful delivery.
• Track project progress, risks, dependencies, and key performance indicators.
• Present insights and recommendations to stakeholders.

Skills

Business Analysis

Job description

Executive Staff Recruiters / ESR Healthcare is seeking a detail-oriented Business Analyst for a remote, US-based project. The role focuses on evaluating chatbot responses, gathering business requirements, and delivering clear functional specifications.

You will collaborate with stakeholders, map processes, create dashboards, and support testing and implementation to ensure successful delivery. Strong analytical and communication skills are essential.