Manager - Charter Operations

United Airlines; Chicago (IL); On-site; USD 102,000 - 133,000; Full time

Job summary

United Airlines is seeking a Manager – Charter Operations in Chicago to lead flight charter policies and procedures, ensure compliance with Part 119 and FAA specifications, and mentor the Charter Flight Operations team.

You will coordinate cross-functional groups, develop charter briefings, and oversee on-site analyses of station operations, with a focus on safety and regulatory requirements.

Qualifications

• Bachelor's degree required.
• 4+ years of airline experience.
• Strong communication skills.
• Knowledge of airline operations.
• Ability to work cross-divisionally.
• Highly organized with multi-tasking.
• Provide leadership, guidance and mentoring.
• Microsoft Office proficiency (Word, Excel, PowerPoint).
• US work authorization without sponsorship.
• Interview required; punctual attendance essential.

Responsibilities

• Ensure pilots have information and tools to operate per Core 4 principles.
• Review and develop Flight Operations content, briefings, and analyses.
• Ensure charter ops align with Part 119 certificate requirements.
• Lead cross-functional teams to publish charter ops policies and procedures.
• Coordinate with Nav Data Base team for nav data and charts.
• Develop charter-specific safety-critical and time-critical publications.
• Provide guidance to cross-functional groups to publish policies.

Skills

Strong communication skills

Cross-division collaboration

Leadership and mentoring

Organized and multi-tasking

Decision-making discretion

Project management

Microsoft Office

Education

Bachelor's degree

Master's degree

FAA Aircraft Dispatcher Certification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Manager – Charter Operations

Location: Chicago, Illinois, United States

Job type: Full-time

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Job Overview and Responsibilities

The Manager – Flight Charter Operations ensures pilots have the information and tools to operate per the global system's Core 4 principles.

Reviews and develops Flight Operations content, communications, briefings, and consolidation of engineering analysis conducted at the request of the UAL Charter department as directed by the Sr Manager of Charter Flight Operations.

This leader ensures all charter operations align with United Airlines Part 119 certificate requirements, including Flight Operations policy, aircraft fleet-specific policy and procedure, and FAA Operations Specifications.

The Sr Manager coordinates and leads the assigned scope of responsibility among cross-functional groups to author and publish all charter operations policies and procedures while leading, developing, and mentoring the Manager of Charter Flight Operations.

Conducts on-site analysis and review of charter operations, station startups, and safety risk management as directed.

Reviews all charter operations for compliance with all operational, regulatory, and safety requirements.

This mitigates the risks to the Part 119 Operating certificate by developing the flight operations charter/military station navigation procedures and constructing charter briefing packets and 10-7 charts.

Provides guidance and leadership to cross-functional groups to author and publish all charter operations policies and procedures.

Responsible for developing, authorship, and revising charter-specific safety-critical and time-critical publications to include Ops Alerts, CCS Messages, and Pilot Bulletins with final approval from the Sr Manager of Charter Flight Operations and the Director, Flight Ops Policy & Performance.

Coordinates with the Nav Data Base team to ensure that all navigation information is available prior to the chart operation in three formats: electronic navigation charts, electronic backup charts, and FMC nav data software.

Ensures coordination with station personnel, local airport authorities, Flight Ops Engineering, and ATC to develop/maintain the charter policies and procedures, including the charter briefings, which provide the required technical information to pilots to operate at each charter station.

Obtains Station noise abatement and curfew requirements to ensure compliance with local ordinances.

Assist in developing procedures and policies governing all NRFO 1 operations with Inflight, NOC, Flight Standards, and Corp Security.

Qualifications

Minimum Qualifications

• Bachelor's degree
• 4 + years of airline experience
• Strong communication skills
• Knowledge of airline operations
• Ability to work cross-divisionally.
• Highly organized and the ability to multi-task competing priorities, demands, and timelines.
• Provide leadership, guidance, influence and mentoring.
• Microsoft Suite - Word, Excel, PowerPoint
• Has discretion in making tactical decisions; provides input on strategic decisions to management as required.
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

• Master's degree or 6 years of relevant work experience
• FAA Aircraft Dispatcher Certification
• ATP or Commercial Pilot experience
• 5 + years’ experience with 121 or 135 experience.
• 4+ years of experience with Airline Charter operations
• 2+ years SMS experience
• ATC and aircraft operational experience
• Air Operations experience
• Knowledge on the FARs
• Previous management experience
• Project management experience
• Experience drafting, coordinating, vetting, and distributing policy and procedural information.
• Worldwide aeronautical knowledge, including enroute and terminal airspace procedures, regulatory and operational requirements.
• Military airport charter evaluation, including knowledge of arrestor systems
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

Salary

The base pay range for this role is $102,220.00 to $133,194.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.