Charter Operations Lead & Trainer

Caesars Entertainment; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Caesars Entertainment in Las Vegas, NV, seeks a Charter Operations Lead to support the Charter Program guests and supervise Charter Operations 1 & 2. The role emphasizes training, process improvement, and second-level customer service to resolve guest concerns.

You will assist management, promote team growth, and ensure smooth operations across shifts, stepping in for teammates when required. Strong Excel skills and English communication are essential.

Qualifications

• Minimum 5+ years in Hotel/Casino/Call Center/Charter Operations leadership or training.
• Strong Excel skills and data handling ability.
• Excellent verbal and written English communication; customer-service oriented.

Responsibilities

• Lead Charter Operations 1 & 2 responsibilities and mentor the team.
• Provide second-level customer service support to address guest concerns.
• Assist with training opportunities, process improvements, and task delegation.
• Fill in for team members as needed and support leadership in daily operations.

Skills

Leadership experience

Guest relations

Excel knowledge

English communication

Education

High School Diploma or equivalent

Tools

Excel

Job description

Caesars Entertainment in Las Vegas, NV, seeks a Charter Operations Lead to support the Charter Program guests and supervise Charter Operations 1 & 2. The role emphasizes training, process improvement, and second-level customer service to resolve guest concerns.

You will assist management, promote team growth, and ensure smooth operations across shifts, stepping in for teammates when required. Strong Excel skills and English communication are essential.