Charlottesville 911 Dispatcher — Emergency Communications

911 Emergency Communications; Charlottesville (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials

Job summary

911 Emergency Communications in Charlottesville seeks qualified dispatchers to connect urgent calls with public safety responders. You may receive emergency and nonemergency calls, confirm incident locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, careful attention, and accurate data entry into CAD systems. Shift work may include overnight, weekends, holidays, rotating schedules, and required overtime depending on the

Qualifications

• High school diploma or equivalent is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization underpressure

Education

High school diploma or GED

Tools

Computer-Aided Dispatch

Job description

911 Emergency Communications in Charlottesville seeks qualified dispatchers to connect urgent calls with public safety responders. You may receive emergency and nonemergency calls, confirm incident locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, careful attention, and accurate data entry into CAD systems. Shift work may include overnight, weekends, holidays, rotating schedules, and required overtime depending on the