911 Dispatcher: Calm, Critical Emergency Calls

911 Emergency Communications; Suffolk (VA); On-site; USD 43,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications is seeking qualified Emergency Dispatchers in Bishop, VA. Dispatchers answer both emergency and nonemergency calls, confirm critical details, assess priorities, and coordinate responders using computer-aided dispatch systems.

The role requires calm communication, meticulous note-taking, and the ability to manage multiple screens and information streams. Candidates should meet typical education requirements and be prepared for rotating shifts and overtime where needed.

Qualifications

• High school diploma or GED is commonly required.
• Strong typing and clear, accurate communication are essential.
• Ability to stay organized and process information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.

Skills

Active listening

Typing

Clear speech

Organizational skills

Basic computer proficiency

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications is seeking qualified Emergency Dispatchers in Bishop, VA. Dispatchers answer both emergency and nonemergency calls, confirm critical details, assess priorities, and coordinate responders using computer-aided dispatch systems.

The role requires calm communication, meticulous note-taking, and the ability to manage multiple screens and information streams. Candidates should meet typical education requirements and be prepared for rotating shifts and overtime where needed.