Charlie Palmer Host

Grand Sierra Resort; Reno (NV); On-site; USD 19,000 - 30,000; Full time

Job summary

Grand Sierra Resort in Reno is seeking a guest-focused host/cashier to greet and seat guests, manage reservations, and maintain accurate wait times.

The role requires previous cashiering experience, the ability to lift up to 10 lbs, and a willingness to work all shifts as needed in a fast-paced resort environment.

Qualifications

• Previous cashiering experience is required.
• Must have completed introductory period as a GSR restaurant cashier/host.
• Must be able to lift up to 10 lbs and perform repetitive motions.

Responsibilities

• Greet and seat guests using department greeting and steps of service.
• Manage reservations, call and confirm upcoming bookings.
• Handle waitlist with accurate wait time estimates and communicate with guests.
• Address guest inquiries and relay special requests to management and staff.
• Assist in turning tables faster by resetting them promptly and efficiently.
• Take to-go orders and ensure proper condiments are included.

Skills

Guest service

Reading & math

Coordination

Supervising

Decision making

Education

High school diploma

Job description

Essential Duties And Responsibilities

• Greet and seat guests utilizing department greeting and steps of service.
• Manage reservations including calling and confirming upcoming reservations.
• Manage waitlist by providing accurate wait time estimates.
• Address guest inquiries.
• Communicate special requests with management, service staff and culinary team.
• Assist the support team to turn tables faster by resetting them quickly and efficiently.
• Take to-go orders and ensure the orders are packed with the required condiments.
• Receive payment from guests in the form of cash, credit cards, and room charges and comp slips; make change as needed, verify validity of charges, record charges and ensure vouchers are properly executed in order to properly balance all monetary transactions.
• Make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank.
• Interact with team members and guests in a professional and polite manner including complaints and concerns are effectively handled.
• Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures.
• Help maintain safe and healthy work environment by following organization standards and sanitation regulations.
• Assist Manager on duty in leading outlet and be an extension of management when one is not present.
• Assist the department in implementing new strategies, policies and procedures.
• Help provide clear communication and direction, keeping team members informed and educated on current department and company initiatives.
• Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures.
• Promptly correct and help other team members with technical issues and support staff on POS. Ensure team members are following all points of service.
• Ensure the outlet and surrounding areas meet department standards and are suitable for guest use. This includes managing all opening, daily, and closing procedures.
• Help maintain safe and healthy work environment by following organization standards and sanitation regulations.
• Execute training programs for new and existing team members with outlet manager and training and technology manager
• Help the manager with inventory and order sheet. Implement and track side work.
• Communicate on any menu modifications and POS errors
• Any other duties as assigned within the scope of this position.

Essential Duties And Responsibilities

Primary duties and responsibilities include, but are not limited to, the following:

• Greet and seat guests utilizing department greeting and steps of service.
• Manage reservations including calling and confirming upcoming reservations.
• Manage waitlist by providing accurate wait time estimates.
• Address guest inquiries.
• Communicate special requests with management, service staff and culinary team.
• Assist the support team to turn tables faster by resetting them quickly and efficiently.
• Take to-go orders and ensure the orders are packed with the required condiments.
• Receive payment from guests in the form of cash, credit cards, and room charges and comp slips; make change as needed, verify validity of charges, record charges and ensure vouchers are properly executed in order to properly balance all monetary transactions.
• Make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank.
• Interact with team members and guests in a professional and polite manner including complaints and concerns are effectively handled.
• Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures.
• Help maintain safe and healthy work environment by following organization standards and sanitation regulations.
• Assist Manager on duty in leading outlet and be an extension of management when one is not present.Assist the department in implementing new strategies, policies and procedures.
• Help provide clear communication and direction, keeping team members informed and educated on current department and company initiatives.
• Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures.
• Promptly correct and help other team members with technical issues and support staff on POS. Ensure team members are following all points of service.
• Ensure the outlet and surrounding areas meet department standards and are suitable for guest use. This includes managing all opening, daily, and closing procedures.
• Help maintain safe and healthy work environment by following organization standards and sanitation regulations.
• Execute training programs for new and existing team members with outlet manager and training and technology manager
• Help the manager with inventory and order sheet. Implement and track side work.
• Communicate on any menu modifications and POS errors
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Deal with guests and team members in a tactful and respectful manner.
• Ability of simple reading, math, writing and task completion skills is required.
• Must have the following skills: coordination, supervising, following instructions, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must have a minimum of 16 years of age.

EDUCATION And/or EXPERIENCE

• Previous cashiering experience is required or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Must have completed introductory period as a GSR restaurant cashier/host.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, frequently walking and balancing, and occasionally bending over during the duration of their shift.
• Must be able to occasionally lift/carry and push/pull up to 10lbs.
• The team member will constantly have repetitive use of both hands and occasional light and firm/strong grasping motions.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other mechanical devices.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to slippery surfaces, fumes/odor and secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.