2nd Street Express QSR Attendant - Part Time - Swing Shift

Grand Sierra Resort; Reno, Northern (NV, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Grand Sierra Resort in Reno welcomes guests with prompt, professional service at all times. This role involves processing payments, balancing transactions, and maintaining clean work areas in a busy hotel and dining environment.

You will collaborate with management, kitchen staff, and servers to ensure smooth service and guest satisfaction. Ideal candidates are 18+ with cashiering or food handling experience, and must be prepared to work varied shifts, including nights and holidays.

Qualifications

• Cashiering and food handling experience preferred.
• Ability to read recipes and follow directions.
• Must be at least 18 years old.
• Alcohol Awareness Card licensing may be required.

Responsibilities

• Greet guests and provide responsive, professional service.
• Communicate with management and staff to address guest needs.
• Process guest checks via cash, credit, or room charges using the POS system.
• Record financial data and balance guest checks.
• Make deposits, cash drops, and complete cashier reports.
• Keep work areas clean and organized.
• Maintain clean, sanitary workstations per Servsafe and GSR guidelines.
• Assist kitchen to expedite service and maintain flow.
• Handle warehouse orders and deliveries as needed.

Skills

Cash handling

POS system

Customer service

Reading & writing

Problem solving

Team coordination

Multi-shift availability

18+ age requirement

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promptly welcome all guests and ensure they receive responsive, professional, and gracious service at all times. Anticipate the guests' needs and respond appropriately with a sense of urgency to maintain a productive working relationship with all guests.
• Effectively communicate with management, chefs, and culinary staff in order to fulfill and address any issues or needs requested by guests and other team members.
• Facilitate the payment of guest checks by processing cash, credit cards, room charges, or special billing by taking food and beverage orders and inputting them into the POS system.
• Responsible for recording all financial data required by accounting and controlling the issue and return of all guest checks.
• Make deposits/cash drops, complete appropriate cashier paperwork/reports, balance, and secure bank.
• Sweep floors; wipe counters; empty trash; keep side stations and storage areas clean and organized.
• Ensure all machines are cleaned properly; set up to go/pick up area including filling the condiments area.
• Maintain clean and sanitary workstations within Servsafe and GSR guidelines including but not limited to setting/resetting/cleaning tables and service counters in dining room during and after service periods.
• Assist the kitchen in expediting the service process in order to maintain the flow of service.
• Responsible for taking, compiling, delivering, and putting away warehouse orders.
• Safely prepare all food prep and food items in accordance with standard hotel recipes and specifications.
• Ensure good turnover of products by practicing proper rotation and monitoring product quality and production flow.
• Participate in the activities of cooks and other team members involved in preparing, cooking, and presenting food in accordance with hotel productivity standards, cost controls and special needs.
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Ability to operate a cash register, adding machine/calculator, telephone, and credit card machine to complete guest transactions.
• Able to identify food and beverage items and follow directions and recipes as dictated by management.
• Deal with guests and team members in a tactful and respectful manner.
• Ability of simple reading, writing, math, and task completion skills are required.
• Must have the following skills: compiling, coordination, following instructions, memorization, problem solving, independent judgment, and decision making.
• Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

EDUCATION and/or EXPERIENCE

• Previous cashiering or food handling experience preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

• Must obtain and maintain appropriate licensing with the Alcohol Awareness Card.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, frequently walking, reaching overhead, bending over, crouching, kneeling and balancing during the duration of their shift.
• Must be able to push/pull up to 50lbs occasionally.
• The team member will frequently have repetitive use of both hands and occasional light and firm/strong grasping motions as well as finger dexterity.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other mechanical devices.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to slippery surfaces, fumes/odor and secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.