Chargeback Associate

LUMINOUSTEC LLC; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Luminous Tec, LLC is seeking a Chargeback Associate for a short-term assignment in Milwaukee, WI. The role focuses on handling 50 inbound prepaid debit dispute calls daily, with an average handle time of 6.5 minutes. OT may be required; the assignment runs for about 6 months.

Candidates must pass a background check, computer proficiency and typing tests, with in-person or Skype interviews. Strong attendance and multitasking are essential, plus banking/dispute knowledge is a plus.

Qualifications

• Excellent attendance and attention to detail required.
• Ability to handle a variety of call types.
• Must be excellent at multi-tasking.
• Banking/ Dispute knowledge is a plus!!
• Call center experience along with customer service experience
• Ability to work with angry or irate customers.
• Successful candidate will have to pass basic Computer proficiency test and typing speed test and detailed background test.

Responsibilities

• Handle an average of 50 inbound calls per day in the prepaid debit disputes department.
• Average call handling time is 6.5 minutes.
• OT may be required depending on business needs.
• Currently the assignment is for 6 months.

Skills

Call center experience

Customer service experience

Multitasking

Attention to detail

Angry or irate customers handling

Banking/Dispute knowledge

Job description

Luminous Tec, LLC is a leading staffing firm and provider of temporary and permanent staffing. We provide professionals on a project and full-time basis to our clients in different business verticals. To learn more about Luminous Tec's services, solutions, products, and locations go to www.luminoustec.com.

Job Description

One of our Client is hiring 3Chargeback Associates for a short term assignment.

Successful candidate will have to:

• pass detailed background check for which they will need to produce their Education Credentials
• pass basic Computer proficiency test and typing speed test

Customer Service Representative /

position within the prepaid debit disputes department. This candidate will handle an average of 50 inbound calls per day. The average call handling time is 6.5 mins.

• Monday through Friday 8:30 am-5 pm (30 min lunch)
• OT will be required
• The amount of OT will depend on business needs.
• Currently the assignment is for 6 months

Qualifications

• Excellent attendance and attention to detail is a must
• Ability to handle a variety of types of calls
• Must be an excellent at multi-tasking
• Banking/ Dispute knowledge is a plus!!
• Call center experience along with customer service experience
• Ability to work with angry or irate customers.

Successful candidate will have to pass basic Computer proficiency test and typing speed test and detailed background test.

Additional Information

• Interview will be in-person or on Skype
• Client will not pay relocation cost
• Selected individual will have to go through background / credit check